Alexandria Bay Big M Supermarket — Local services in Town of Alexandria

First of all, we return every year and stay in beautiful Goose Bay. Everything about the area is uplifting because, face it... you're on vacation and happy to "go home" for a week during the summer. So it's with regret that I am compelled to write anything negative about the Big M. I have never loved to go grocery shopping so much...it's a hometown small enterprise, it's very convenient, it's clean, and it surprisingly has everything I'd ever need. Love that! The negative? The checkout staff. Rarely have I met more begrudging workers, so plagued with courteous customer service so as to make everyone uncomfortable and unappreciated...we are a bother to them. Yet without vacationers, they wouldn't have a job. I am director of a large nonprofit where our staff are service oriented to a fault, and if they are ungracious, they weed themselves out of a job, and only after receiving training. The most peculiar comment from a certain female age 30's checker was..."I'll need a bagger on line _, sigh." A big ol' sigh, mind you. No greeting. And when I uncover 2 cases of water underneath my produce and meats and over $100 worth of foods, she says, and I quote, "oh, I guess there wasn't that much in your cart. You had the water covered up, so you made it look like it was a big order". I did? She is a long-haired brunette/redhead, and the other checker she was speaking with was equally as uninterested in patrons. They have worked at the Big M for a few years. On the other hand, the poor bagger was doing his very best, and the deli folks are cheery and helpful. Why, oh why, does such an establishment that is great in every way tolerate, and more importantly, not train, your employees to be courteous and engaging? Do they not know there is happiness gained from making others happy? And if this makes more sense...do they not know there's a Price Chopper down the road? Please please make these critical changes to your front-line...

It takes A LOT to upset me to the point of wanting to boycott a store. To see an active duty military mom (I know I have seen her on Post with her family) get SHAMED for having WIC vouchers and using them; then have two cashiers PROCEED to TALK ABOUT her and her WIC vouchers and how annoying they were and she was for using them; made me want to take my cart full of stuff, leave it there and WALK OUT, my kids in tow, AFTER I paid for ALL her food. Instead, I paid for her remaining groceries. Apologized to her in the parking lot for the lack of COMPASSION they showed her and congratulated her for helping her family by getting WIC for them. For those that DON'T know....WIC is something you have to qualify for, go to appointments (numerous and often) and more! Active duty military families, especially enlisted, do NOT make a lot of money and SACRIFICE their family time, family members, LIVES, living near their loved ones, and SO MUCH MORE (trust me I know I am an active duty military family member). Instead of SHAMING this person for getting WIC, maybe these cashiers should spend their time lobbying Congress so their military families are paid more and can't qualify for WIC! LORD KNOWS THEY DESERVE IT! Most of all, if you don't like your job, QUIT! SHOW COMPASSION to others, not spew hatred. YES, I will write a letter to the owners of this small store! I ENCOURAGE YOU to do the same if this story touched you. It was the Big M in Alexandra Bay, NY. It occurred around 1:47pm today. I think the cashiers name was Sue. It's what was on my receipt. She had mullet reddish/brown straight hair, big bangs, and glasses. I will not be shopping there any longer. I encourage those who live around me to do the same until the problem...

Small hometown store and I really like it over Price Chopper. The deli department needs some good help though. I was in there the other day to get stuff and there were 3 girls behind the deli counter and no other customers waiting. I stood there for a good 5 minutes waiting to be acknowledged, but they just looked at me and turned around..finally someone came out from the back and asked if she could help me......this is NOT good. I will continue to shop there, but the customer service at the deli needs a huge improvement. Smile and greet your customers and wait on them in a timely fashion; that's all any...