Riester's Appliances — Local services in Town of Aurelius

Terrible repair service. My husband called on a Tuesday and was told Thursday for the repair. On Wednesday he called to confirm the time and was told they never heard of him. Was told then they would order the necessary parts and would come the following Tuesday. Called Tuesday morning and we weren’t even on the schedule- squeezed us in but when the technician came - guess what- no parts. Scheduled to come back the following Tuesday (today). When tech no showed- Mickey the manager told my husband they were coming today but we were never getting service from them again. What service??? Total joke. They haven’t showed up still. It’s so hard to imagine that someone would flat out lie and tell you they were coming when they just weren’t. AND it was a warranty job- guaranteed money.

Terrible sales too- bought a washer from them in October 2020. Specifically choose them over another company because they told us it would be 2 weeks. The other company said early December. Called every two weeks and got the run around. Washer was delivered just...

In Canandaigua, initial service call for the dryer was great, Andrew was an awesome service technician. After he left, I ran a load through, and it was making a loud noise that it hadn't been making before. So after the landlord made initial contact, I called to setup a follow up. No answer, no answering machine. The following week I was on vacation and got a call that a technician was on their way. They called me, and I had to tell them I didn't schedule an appointment and I wasn't home. Again tried calling to setup an service call, no answer, no voicemail. Almost 3 weeks later, my landlord says she received an automated call about a scheduled service, which we did not setup. The continuous automated scheduling was extremely stressful and unprofessional. Thankfully I had someone to let the technician in, and finally had the issue resolved. I don't know how others are having good experiences with scheduling, but that was ridiculous. And although the technician was great, I can't see myself recommending the company due to...

This is why you buy local.

I needed a fridge and decided to stop here. The employees were very knowledgeable about which brands were doing well these days on the quality front.. As a consumer, it seems this changes every few years and is hard to follow. You won't find that knowledge in a giant building.

The model we wanted was only on the floor but they were ok selling that to us. They pointed out a tiny ding that I would have never noticed. Good luck getting an orange store to sell from the floor.

Delivery was when they said it would be, but the door to my house was quite narrow and the fridge was an inch from scraping. Too risky, so they took their time and removed a complicated set of doors and drawers to get it inside (not to mention an equally complicated reassembly). The folks from a blue store would have rammed and ran: "Sorry for the scratch, here's a phone number".

If you're coming from the West and see a big orange sign, you've gone too far. Turn around, the place you want is...