The Home Depot — Local services in Town of Aurelius

I am really disappointed in the sexism displayed by the men working in the Lumber area, on the morning of June 27, 2024. Having gone to school for construction some years ago, and having gotten my degree in architecture. I really enjoyed the classes I took, especially the ones I had taken at SUNY ESF. The ones where we specifically spent semesters learning about materials, their strengths, wood harvesting, and forestization processes. So you could imagine my surprise when I asked a man if he could retrieve me a new pallet of 4x4s, his seeming bad attitude. This is after I had tried to wave him down once already but he straight up, made eye contact, and ignored me. So, I had to rely on the woman associate, to tell him, we needed assistance. He reluctantly went and got me one, him and another gentleman, unloaded it (begrudgingly). You see, I'm building a fence with my husband, and what was left on the org pallet was already picked over wood that my husband and I went through piece by piece, and obtained 5 of the 19 4x4s needed for the project. Every single one left on that pallet were center cut 4x4s (you can tell bc they have the center of the rings on the end, for Peeps who don't know) and that's not great bc that center doesn't accept the treatment that they put on the wood well. So ideally you would like ones that have mild cupping. Further more, it's fine to have small knots that aren't deep, you don't want triangulated knots, or knots bigger than a quarter-halfdollar size. It's funny bc we literally had to learn how to grade wood. Then of course check if it is it straight, a good tell is to pay attention to whether the grain of the wood remains straight down the length of the member. Anywho, after the guy dropped off the pallet, he very condescendingly said, "Hey its grade 2 wood, its going to have marks ya know, it's okay if it has marks on it." I responded "I know how to grade wood, and that first pallate had all center cuts, they don't accept treatment well" Honestly Ive never seen in all my years a guy tell another guy "hey its grade 2 wood, its gonna have marks ya know, its okay to have marks." I have seen a bunch of men request a new pallet bc they cant get enough good wood from whats on the floor. But what do I know, ya know? You'd think that would be the end of the misogyny but surprisingly no, remember the other gentleman that helped the first guy? Well, while I was over grabbing some 1x6s he was in the next aisle over, and like a little gossiping gopher, he ran to yet another male employee to complain, while pointing at me, about the "lady" who made them go and get more wood. Bc you know those annoying ladies with high standards that don't know what their talking about. Honestly what's so ironically funny about this whole situation, is yall gossip and complain and whine worse than any pack of women I have ever had to work with. Did I not just ask you to do your job, on an item with low stock on the floor? Maybe my husband should have been leading the show, and you wouldn't have had a problem. Maybe my name should be Chuck, I think you see where I'm going with this. It's so unfortunate, to have this experience, I think it's even more unfortunate to realize that Home Depot as a company isn't doing their due diligence to make sure they are hiring non gender biased associates, who arent going to discriminate 50% of your customer base. Hope you find ways to retrain your employees, to treat all customers the same despite what they perceive that person has in...

I had a stove delivered on Friday and when I get home at 5:30 the house was saturated with gas which ny wife and kid had been sitting in for 4 plus hours. I pour a little soapy water to see how bad and it is leaking BAD ! I call the home depot number and am told it will be 4 days to get someone out hook my gas stove up CORRECTLY. We'll theyd show up and tell my wife that we put something on the fittings that looked like glue - r u kidding me, just hook my stove up. So the lady from home depot calls and says they need pictures of the fitting cause we put glue on it. At this point I told I wanted to return the brand new stove that has never been used and she says no. So guess what the home depot credit card we just got will be shut off and goto a real store LOWES ! I've never heard such nonsense from a business in my life. Doesn't help that they send crack head installers they have. WILL NEVER BUY ANOTHER PRODUCT FROM HOME DEPOT- THERE SERVICE AFTER THEY GET PAID IS A COMPLETE "0". THE HOME DEPOT LADY ALSO GOT OFFENDED WHEN I TOLD HER WE PURCHASED A NEW FRIDGE FROM LOWES THE SAME DAY BECAUSE THERES WAS $400 MORE . NEXT TIME I WILL JUST GET A HOTEL FOR THE NIGHT AND THEY CAN JUST PAY FOR A NEW HOUSE WHEN IT BLOWS UP OR SOMEONES GET KILLED FROM THE GAS WHICH WAS LEAKING THAT BAD ! THANKS...

Had a lousy experience with an online order pickup. 1. Was not told I would wait 3 weeks. 2. Sent my employee over to pick up large toolbox and he brought it back only to discover that it was quite damaged (1" tear - in the steel!? Fork lift?) 3. Called up to see what was next and was told they could get me a quote from "the warehouse" about a discount. I would have taken a new one "now", but couldn't happen. Not excited, but this is for a project in our repair dept and this box needs to be installed ASAP. It works fine and we could sand down the sharp parts. The top would be hidden by our service mgr's workbench so I thought, wel ... maybe. Was told I'd get a call back in 30 minutes. Of course, no call back. 4. Called the next day and no one knew anything about it -bet you didn't see that one coming! . 5. Waited while they found out I could get a 10% discount for a box with a mangled top. That's less off than a sale. 6. Now I have to wait a few days for a call from a 3rd party delivery service to pick it up at their convenience. I have never left a negative review (actually, I may have never left a Google review?) So I have to live with this heavy thing in the way while I go buy something somewhere else. I gave them 2 stars, not 1, because the last woman on the phone was at...