Optimum — Local services in Town of Babylon

Firstly, I am a licensed Private Investigator and one facet of my job was to go into places of business and write a report of my experience. Today I was retuning equipment, now let me digress. I joined optimum in September when I moved to Long Island (I was told this was my only option). From the beginning there were issues with the internet going out for up to 20 minutes at lease 5 xs a day. I reported it. I was told to reboot, I was told there were servers down. I called the next day to have some come out and check the wiring. They did not bring a truck that could check the poles. They said the would send someone back. The following visit they came and said it was not hooked up right. The wifi was still not working. During this period my WIFI was going out regularly. Another visit I made sure I stayed home, I have 2 Pitbulls a ring door bell and a cell phone. They did not show up. I was told the next time they were available was in 3 days. I spoke to a supervisor and they said the would make an emergency visit the following day but I had to be available in the home for 8-8 (wait the drama is coming). They did not show up. They told me to bring my equipment to the Lindenhurst store located on 109. I waited an hour in line. I received new equipment set it up at home and ....it still did not work. Its coming wait for it....I called verizon they were here the next day and I haven't had a problem since. I should probably mention I am a day trader so I have lost thousands when the wifi would go out with optimum. I called and told them I switched to verizon and I would like to have them pick up the equipment. Once again I was told from 8-8 I had to be home, they never showed...Here comes the good part. I waited till saturday to bring my equipment to the store on 109 in Lindenhurst, Long Island there was a huge line all the way to the door. I saw someone walk away from an employee a (Male, Hispanic, in his 20's a little overweight his hair was shaved on the sides and bottoms and had a pony tail on top. (yes that look)I handed him the equipment, he aggressively pushed the equipment aside and asked for the next customer. The Hispanic male told me to get in the back of the line. I said would you like me to tell everyone in line my optimum my experience and now I am a Fios customer, I started to tell my story and within a few minutes some woman took my equipment but would not give me a receipt. The hispanic man stated cursing so I started to take video, he grabbed my hand along with the phone and I think its sprained.I called the police. An (African American, 40s, 5'6", 185 lbs, Big wig and ALOT of makeup) Told me to get "the F out of her store" I called 911 I wanted my receipt and I was going to press charges against the Hispanic male. That's my Optimum experience. I had Fios before for 5 years, never a problem, I have them now no problem...Oh yeah I should also say on another call to customer service, I should have my computer 10' from the router. The Fios guy said I had the highest speed available. A nightmare. DON'T DO IT! you have...

If they are your cable/internet provider I recommend not signing-up for autopay, even if there is a monetary incentive to do so, because they may siphon money from your account without advanced notice or billing you first. If autopay is your only option, I recommend using an AMEX card so that disputes are easy to process. For instance, a tall truck drove by and snapped the cable that connected our service. After several weeks of waiting, without internet nor TV, we were given an appointment and waited all day. No one came. Then, after waiting some more, a crew finally came out and fixed it. We were charged several hundred dollars for the person who never came (apparently they put in the computer that they did and no one was home) as well as the crew of 4 persons who finally did come (they did not need to come inside once, the dropped cable on the exterior was the only issue. . . which proves the first person did not come, because they could have fixed it with or without someone home). The cable snapping was an act of nature, not sure why the repair costs are offset by the customer? The value of their service and pricing schemes keeps getting worse. Less and less channels are included in their packages, less and less English fluency in their customer service personnel, no reimbursements or credits given for the extended periods of time that you are without service and now any time you need repair service it must be on your dime. Unfortunately, they monopolize our service area and satellite is one of the only other options- which we are seriously considering. Looks like all you can do as a customer is take defensible stances by using certain credit cards for payment, leaving reviews of your experiences to warn others, and researching your options well so you can switch to a better (not...

Hooked up there new altice service for the 1 month I had it installed it was nothing short of a aggravating nightmare..customer service on phone when I told them I have had 3 techs to fix all the issues we were having that I wanted to cancel everything the guy his name was Ron said no I need to wait till the end of the month to cancel!!! I asked for a supervisor he then tells me there's no supervisor there to talk to I would need to call back tomorrow..mind U this was a morning phone call...I then took all my boxes and equipment a dropped it right to optimum store.. Told them what transpired and they later called from the store I cancelled my service and returned all there equipment to and the woman and manager in the place apologized for everything I had to deal all month with and disregarded the month of service bill as well as told me they will be forwarding me back the 150.00 for the 1st months bill I had gave to them because they double bill you the 1st month!!! Well I did get a bill 3 days later and I signed up with the agreement of 150.00 a month internet phone and basic cancel service and GET THIS MY BILL WAS FOR 289.65!!!!!! I COULD NOT BELIVE THE BILL...OPTIMUM ITS NO,MORE THAN A COMPLETE SCAM AND THEY SUCK THE LIGR OUT OF YOUR HARD EARNEF MONEY..TO LATERALLY WATCH NOTHING BUT REPEATS REPEATS AND STUPID SHOWS I SAW WHEN I WAS A KID! MY SUGGESTION TO EBERYONE CONSIDERING GETTING IT...RUN LIKE HELL AWAY...SERIOUSLY PURCHASE FOR 40 BUCKS THE FIOS INTERNET SERVICE SND GO TO AMAZON FOR 35 BUCKS GET YOURSELF A 4K BOX! YOU GET...