My mother unexpectedly passed away on 4/5/23. We spent hours picking a plot for my mother with Mindy on 4/7/23. I wrote a check for the full amount, checked was cashed and cleared with no issues. They were fully paid. We arranged for the burial to be on 4/12/2023 at pine lawn. On the morning of my mother’s funeral service at our church, I was then advised by the funeral home that pine lawn stated they were not fully paid, I could not grief my mothers death, I had to prove I paid pine lawn. I showed a copy of my bank statement to the funeral director on my phone. It clearly showed one check was cashed and cleared for the full amount, plot fee plus opening fee. which pinelawn confirmed. But they did not document that in my file. Next, We were given a 12:30 pm time slot for the burial. We were coming from Hollis, Queens to pine lawn, We arrived early at 11:35 AM. The processing got to the the plot which is located in the Garden of peace. But because of pine lawn there was no peace in this garden on that day. We are Pentecostal Christians, we say a prayer, sing a hymn, and do the last rites of returning the body back to the ground. Due to the vile, nasty, unprofessional, and disrespectful employees of Pine lawn cemetery my mother was unfortunate to have her last rites done. The supervisor in the blue shirt, never got his name, told my family and I, either we lower my mothers casket into the grave immediately or we leave up up above ground for 2 hours until they can come back to lower and cover her up. The supervisor was in disgust that we asked him for 10 minutes to do the last rites. He said he had other graves to tend to. He walks away, myself and other family members begging them please just 10-15 minutes. The pastor started to sign a hymn, not halfway into the hymn, my mothers casket was lowered into the ground and was covered by a dirty green plywood board. The supervisor as he is walking back throwing his hands in the air, in total disgust. We had to throw the flowers and dirt on the dirty ply board, that was now covering the casket. We were told- oh the workers will place it on the casket once they come back to cover her up- I’m sorry what?My mothers remains were disrespected by pine lawn and their employees. They treated her remains as if she was garbage. The manager on call came to the site. But all she cared about was defending her employees. I asked for someone higher up- Brian came over- the VP. You would think he would listen. He did not want to listen to us. He only cared about the image of pinelawn. He said he would call me back the next day to Figure out a resolution. At this point all trust in pine lawn was lost. So the next day we drove out to the cemetery to make sure mom was properly covered. We got there and Brian called me back. He made me feel like a liar, he made me feel like my mothers remains were not important. At this point I regret bringing mom to pinelawn. Brain said he can only believe what his name employee is saying. Brian said the supervisor at the site advised him, that the supervisor offered me a tracker at the grave site for us to conduct the funeral and press the tracker to alert them that they can come lower her down. The bold face lie of this employee was shocking . No tracker was ever offered to us, no time of 10-15 minuets was offered to do the last rites of my mother properly. They lowered my mother immediately and covered her up. At this point everyone at the grave site is upset, Brian said he will review the complaint and call me back with the president of the company. It’s been 3 weeks since the funeral and Brian nor the president of the company called me back. All myself and family is looking for was an apology. A written apology at this point. Brian and his team only cares about the money, our country was built on Christianity, if we as Christians are not allowed to carry out a proper burial then what have we come to??? If you cherish your loved ones remains, if you want a proper religious burial. Please...
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