Lakewood Cinema 8 — Local services in Town of Busti

We had to go inside to get tickets as no one was at the ticket booth. Then had to wait while teenagers ordered and received their tickets and snacks. My mother uses a walker so the extra time standing was hard on her. There were 3 staff behind the counter so I’m not sure why they couldn’t offer us assistance while the teenagers were being served. We paid over $50 bucks for two tickets and two drinks and a popcorn to share. No senior discount was offered. The woman staff member just made a comment about it being a super long movie. The staff just said the movie is that way and pointed to the left side and it was not clear which theater we were to go in. They didn’t seem that interested in helping customers but wanting to chat amongst themselves. This was a movie that started about 3-4pm. Even another family seemed confused on what theater to go in. The theater was super hot and they had the movie playing extremely loud and I don’t mean movie theater loud, I mean it was so loud some people left (also due to the heat!). The seats are super uncomfortable and absolutely no leg room what so ever. Super stiff and in an awkward completely upright position. Then the teenagers were constantly screaming details out about the movie and not once did a staff come check on things. Thank goodness they left midway through. Never again will my mother go back and not sure if I would either. Also the movie started late and they ran so many commercials at the beginning. The price alone was outrageous! I was hoping for a pleasant experience for my mother who doesn’t leave her home often. The only good thing was the...

Please fix the screens. Screen 6 has a nice tear in it, maybe some others do too? It really sucks when the screen lights up during the movie, and you can see a big hole in the screen. Also, please take some more pride in your establishment, repave the parking lot, repaint it, re-paint the building. Please give it some soul, vibe, spirit and some more life!! If you don't want to do it, then instead, if you're employees are willing, maybe they would take pride in it, and enjoy it. If that's the case though, then pay them GOOD for for their efforts! Make it stand out as a local theater that people here are proud to visit! Find a way to keep the popcorn hot and fresh! It's too expensive to always get barely lukewarm or cold popcorn. The cabinet may need to be optimized or investing in newer warming technologies could help. The staff working are super friendly and great! Please, make it happen owners! Finally please shut the front door, you have food being made and served 10 feet away from a wide open front door all the time, shut the door and please invest in better ac/dehumidification for your workers,...

Went with my wife to see the new antman and the wasp film. Towards the end of the movie, kids just came running in, running up and down the stairs, playing music on their phones and yelling racial slurs through the theater. After 20 minutes of no one showing up and us hearing loud noises from outside the theater, I went outside to find tons of children. None were supervised. No workers were there, no parents. I had to go find a staff member who was very pleasant tbh and said she would place a supervisor by the door to our theater and secure it so no one would enter. When we left the theater, the kids were still out there and NO STAFF WERE AROUND AT ALL! They did secure our theater but I watched children run into other occupied theaters. The lack of concern for the experience of your customers is sad. I’m not sure if it’s a lack of employees, or a lack of training, but there should never have been that many children unsupervised in a public setting. In that situation as well, they should have been either supervised by a staff member or escorted from the premises. I will gladly go elsewhere...