Guaranteed Parts — Local services in Town of Champlain

Updated 6/11/2025 in reponse to Owner response: Thank you for your response, but please see the photos attached of what your website shows vs. what I received. I understand that it's a challenge to deal with replacement parts not matching exactly what was originally supplied by the manufacturer, but the same components should exist on both parts. The level of effort for this install was equivalent to an aftermarket part that would be much cheaper and easier to obtain. I paid up in this instance for no real benefit and can never recommend that to others.

I ordered from Guaranteed Parts because the pictures and language on their website gave the impression they provide OEM replacement parts. Their picture of the part I ordered even looked exactly like the part I removed from my oven. I could have bought a generic part that lacked necessary terminals, etc. and wired it up myself, but I opted to pay the $175 vs $20 to ensure I had the right part and it was plug and play. When the part arrived, it matched exactly what was available on Amazon for $20. I had to purchase additional terminal ends to wire the unit up and repair my oven. Did it work, yes. Could I have had the same result by spending the $20 from Amazon instead, yes. This is very misleading in my opinion and I will never purchase...

I contacted this company about a hinge assembly for my Sub Zero refrigerator. I was quoted a price of $55.00 plus shipping and taxes. I gave my payment information and an invoice was sent to my email.

Two days later, I was contacted that the price for the part would now be $144.00 plus shipping and taxes! I asked them to stand by their original quoted price on the invoice of $55.00 which they refused to do. As a mistake on their part they, as good business practice, should have honored the original price. It was deceitful to invoice me one amount only to increase it nearly threefold later. Research on the new price should have been done BEFORE the invoice was sent to me.

I was contacted by them and told there was no way they could sell me the part for $55.00 because they would lose money. What ever happened to keeping the customer satisfied by doing the right thing?

I'm sure that my old Sub Zero will eventually need more parts but I won't be buying them from...

It's a terrible business. And they have absolutely disappointing sales management. I asked them if the part I needed available in their store. Their salespeople assured that 100% of them was in their warehouse. Given that the real price for this part is $27, I placed my order in Guaranted parts for $100 just because they have it in stock, as they assured me. I understood that the guys just wanted to earn a little and I hoped that for this they would move their bodies faster than usual and send my order urgently. As it turned out, within 6 days, these guys powdered my brains that I should gently wait for another 10 days. Time passed and the dispatch time did not change. Every day of my waiting, they added another 7-10 days. Until they just told me the truth that they don't have this part and they need to order it from the 3rd side and after 6 days they never did this order from their...