Crossroads Ford — Local services in Town of Coeymans

DO NOT TAKE YOUR CAR HERE. The service department is absolute garbage. So to start off I needed a washer sprayer hose for a 2017 Ford Escape. I called around and finally Crossroads Ford said they could order one and it would be there in a day. Awesome great. This item was going to be installed by myself to save the money. However, they said they could do a mobile repair it would be about a half hour of labor plus part so they quoted me like $100. So we scheduled it for I think a Thursday because that was a day I could work from home. Now I scheduled it the day before I was going on a road trip. They called the morning of that Thursday, said they were on there way and would be there shortly. Awesome. So I waited and waited and waited. Finally about an hour later. I get yet another phone call from Ford. They cannot do the mobile install because the entire hose needed to be replaced and the car needed to be lifted. Now I am not a mechanic but even I knew the entire hose needed to be replaced I even said it on the original phone call with them. They said sorry we cant do this mobile you will have to bring it in. Then offered to do it the following day. I told them I could NOT do it the next day as I was going out of the state and that is why I needed it done. At this point there was no time for me to go pick up the part and do it myself either so I was at the mercy of Ford. They agreed to have me bring it that day. So I did. Once I get there the .5 hour quote is now over an hour quote. So a $100 bill turn into almost $300!!!! For a $40 part I was going to do myself. Fast forward a few weeks and I get the low washer fluid notification. I think nothing of it, figured I probably was low and used enough to set off the notification. Filled the washer fluid back up. Did not use ANY washer fluid for over a week and boom low washer fluid notification again. So obviously they didn't do something correct. Did not have this issue prior. Called them up told them need Oil change and I would like they to look at this problem as it was most likely due to an installation error. They have the audacity to call me up say its a completely different issue, that the hose might need to be replaced and all they replaced was the small part that was broken in the hood. OKAY?? Well now someone is lying because I PAID for the entire hose to be replaced. They now want close to $400 to fix an issue they CAUSED!!! They are scammers. They will break stuff and claim they didnt do it. This is not how you do business. So was the hose not replaced the first time? If not I'd like A LOT of the almost 300 I spent for a BRAND NEW HOSE (THE ENTIRE PART) and the hour+ of labor if all you did was replace the small part in the hood. That would have taken 10 minutes tops as I had all the clips already...

Taking my truck in for service was overall a spotty experience. Each visit was, at least in part, either a disappointment or a complete waste of my time. For example, I made an appointment several weeks in advance so that a "senior technician" would be available to work on my truck. Despite keeping it overnight they still couldn't figure out that the problem was simply a switch that I was (on the 3rd visit) told has a history of problems.

On another occasion I took my vehicle in because of battery issues. Although I'd bought the vehicle "Gold-certified preowned" I was told that the battery wasn't covered under the warranty because it was a "wear and tear" item. I was also told that a replacement would cost over $200. When I discussed this with the service writer he told me that it was the same cost that a local auto parts chain would charge. When I paid the bill I found that, unlike the local store that would install the battery for free, Crossroads charged me another $200+ for labor.

Also, when I paid the bill the service writer told me that they recommended having all of the drive train (transmission, differential, transfer case) fluids changed before the truck reached 100,000 miles. At a cost of $1,000. Yikes!

During my last (final) trip to Crossroads I asked that the speedometer be re-calibrated to compensate for slightly larger tires that I had put on my truck. The technician that worked on the request told the service writer that it simply couldn't be done. I went home and watched a YouTube video on the subject. I bought some PC software called ForScan for less than $20. I bought a special USB cable to connect my laptop to the diagnosti port on my truck ($60 from Amazon). I was then able to re-calibrate the speedometer myself.

With all of these problems (and more), they did do something right: they changed the engine oil and filter.

But with the problems that I experienced, would you trust Crossroads for anything beyond...

UPDATE: Crossroads Ford did NOT fix my car's issue that they took a month to "fix" and charged me for. The same issue is now happening again, so they have fixed nothing. They also won't look at my car now until next month, when this is a problem that needs to be addressed right away. Crossroads Ford needs to give me back the money I paid because they didn't fix anything. Taking my car to another dealership now, contemplating legal action.

I am so disappointed to have to write this review, I really wish I didn't have this experience. My husband and I brought our car to Crossroads Ford as new customers on August 18 to have a much-needed repair completed, a water pump replacement. Replacing the water pump doesn't take long at all, about 2.5 hours I'm told. They had to order the part, that took less than 5 days for shipping, fine, no problem. Flash forward TWENTY THREE days later, they called us – 30 minutes before they closed. On a Friday. We finally could get our car back, September 10. They said they had to repair a completely different part, which again should not have taken very long, and now we owed an extra $300+. Okay. But because they took an exorbitant amount of time on the repairs, we had to spend $1,000+ on a rental car throughout the month! We had to get the rental completely separate from the dealership, as they offered no help or care. This was odd, because other dealerships we have worked with have always had a rental car to offer us, for example. At Crossroads Ford, we thought we would get our car back in a week or two at most, because of the minimal work that needed to be done – not nearly a month later. Husband has tried to call to speak with the owner, Ron Teator, but he seemingly won't take our calls. All we can do at this point is never bring our business there again, and tell others to beware of this shop's detrimentally slow schedule for repairs. Have a back up car ready, it could...