Auto Wrench Connection — Local services in Town of Collins

TOW SERVICE(Never used garage never will): Straight up hacks..if you gotta get assigned these guys through triple A you're gonna know about it because they are always miserable and aren't afraid to show it or make you aware verbally that they'd rather be pretending to spin a wrench for a jacked up hourly rate or straight up not be there helping. I've had one good experience with them years ago...that guy apparently left .. I understand why. I've had 3 family members one who was a senior citizen 2 tour Vietnam vet on the side of the road making him pull his own tool box off because the tow truck driver couldn't get the entire vehicle on the truck with the carrier and the box due to his incompetence.. And lack of attention to detail and his surroundings..thats safe..probably something a professional would have caught rather Than making an old man get behind a suspended Van on a winch try and pull the pin out of the carrier by himself..which was synched from the angle it was stuck at because it wasn't their vehicle and not their responsibility.. maybe they coulda lowered it for him if they only had a system of levers that operate the art of vehicle towing right there in front of them..maybe next time..when we were alerted of the altercation and expressed how we were gonna remedy the situation if they didn't..they threatened to get law enforcement involved for transaction/customer interference??.. which they are no strangers to. They're like that woman you live next to in Tonawanda named Bonnie who calls the cops if a kids ball goes in their yard..they love 5-0..I love our Heroes in blue too .. (don't scoff just cuz you have traffic court you know there are some damn good cops out there that make up for the one trooper who still pulls people over for exhausts...and will literally crawl around your car and check your tie rods while hes at it...on Route 39..not that slob..the legit men and women on the force)but I'm not about wasting their time or using them to waste time..AW also have treated two women in my family like trash. My cousin had her keys locked and running and AAA assigned them to help and the guy made it clear that he she was damn lucky..he wasnt happy.. was sleeping and people would be screwed without him. Clearly they have a god complex..like most mechanics but, without the intelligent banter or pride in their work.. They love to profile too. Another female family member crashed from ice...ya know...winter.. and the guy came late, called a cop cuz he said she was under the influence of controlled substances at 7-8am on the way to work...you know that quick boot of black tar heroin we all do to kick off a weekday before we clock in... Now the truck was off the road in a ditch..but I hope you don't value your vehicle or appreciate people being cordial with your property... because they caused more damage yanking it out instead of doing a few different angle pulls..or at least attempting to be decent. Look..I get it...it's not their vehicle but 2 women and an old man who I care very much about all felt like trash after dealing with auto wrench. That's clearly how they viewed these scenarios, people and a few other individuals I've talked to who have experienced similarities. Idk if it's just newer personnel ruining their name...but for all I know the garage could do good work..but why bother after all that.

Needing AAA is nerve racking enough...do you think your loved ones or even u yourself deserve to be made to feel any worse than the situation calls for..

I don't care what they say in their response to this it won't be any worse than thing's they've said to all of us

Hacks ..shady and lazy dudes that need humbled or a different gig..

Probably say they don't agree with the evolution of Vehicles because they're computer alliterate and are scared that they will soon be rendered obsolete..

I'm just being petty haha I prefer combustion engines. I just hate these arrogant...

My car had broken down, I knew what was wrong with it but didn’t have the time to fix it. I called Monday as soon as they opened and asked if they could double check this specific part. They told me my car was running and there was nothing wrong with it- again I asked if they could check the part and he told me no that’s not the problem there is no problem. I was concerned bc I had to drive this car an hour and a a half home and I was scared I would break down again. So I came and picked my car up and sure enough I broke down and I had to push my car into a gas station that was also and auto shop. They guy (NOT at auto wrench- it was a diffrent shop far away) immediately ran out to me and I told him I belive my one part is shot he looked at my car for maybe 15 seconds and said he agreed with me next day he got the prt gave it to me and I fixed it my self and my car was fine. If the men at auto wrench would’ve listened to me, done what I had kindly asked, none of this would’ve ever happened. Disappointed Bc they didn’t fix what I asked and I paid almost 100$ for my car not to even be fixed. I paid my bill, but I will not ever go back there and I wouldn’t let any of my friends or family go there. I understand I am a young female, but I’m not an idiot- I was disappointed with my my experience there, the other shop was very kind to me and actually listened when I told them about the issues I had been having where as at auto wrench I felt they didn’t do that. Maybe it was just me because my car is 36 years old or they were super busy but I am still disappointed in...

Took my car to Auto Wrench because it couldn't make the drive to any other shop. This shop asked me for my warranty information which I provided but told me it was job to print it out since they didn't want to pick up ink, after going back a forth they finally agreed I can email it. Than went to go get my diaper bag out of the car and they lost my car keys which took them a day to find. I got a phone call asking if I took my car as they have the keys since they don't know where they parked it. Called me back after a few hours that they found the car and it was going to cost 600 which is why I have warranty. He yelled at me over the phone and hung up. My boyfriend called back and his wife answered and hung up again. I had enough of them so I called Triple A which had them tow my car to another shop. I do not recommend going there as they loose everything and are so rudest people...