Syracuse Computer Store — Local services in Town of De Witt

A complete joke & rip off! Do NOT trust these guys! Scam artists & conmen.

Ignore all the positive reviews & people trying to say that diagnosis & repair takes time. They have no clue what they are talking about.

I've been in the electronics & computer field for over 30 years. That being said, you learn to diagnose while speaking with the person who is having the problem. 80% of the time you already know what the problem is & can give a pretty specific time frame on how long it will take to get it righted.

This place is more interested in your money than your repeat business. They do not really care about your problem when you are getting your "ticket" written up, because they bill by the hour no matter if it takes them 5 minutes to fix the problem or 50. So you can go in with a VERY simple problem that takes 30 seconds to fix, but they are more interested in stealing your money than providing you with a 30 second fix & building a positive business relationship with you.

They prey on the ignorance of the general populace to not know much about electronics. They use that to their advantage & use technical terms to hype up a simple, benign problem & get you to upgrade your services to more than what you really need.

Further proof of their shady nature, just look at their website. The website is either a canned template that they failed to edit properly or they completely stole it from someone else's site. The parts that they edited to suit their needs are in English the rest of the site is in Latin. I would not trust a "computer repair" company that can't even figure out how to build a proper website!

I've gone in a few times to see what they have to offer & I've heard the blatant lies that they have told to their unsuspecting customers. I've listened to the customers explain their problems & I knew right away what the problem was & that it was a 2 minute fix, yet they are told that it'll be a few days to fix it but that they will "get...

AVOID THIS PLACE AT ALL COSTS. Syracuse Computer Store is also known as Super Service Center. This place was the biggest joke I have ever dealt with. They fix computers and other appliances. On June 10th they stated they could fix my portable LG air conditioner. The technician came to my house, told me it would be easier if he brought it in to their shop and that it should be fixed in 7 days. After 7 days I called and was told that they had ordered a part and it should be there in the next day or two. After another 5 days I called and they told me there was no one there that could assist me and they would give me a call the next day.

Two more days past and I called back. They stated that there was another part wrong and they were going to have to order that. They couldn't put me in contact with the technician, tell me if the part was ordered or even explain when it would be fixed. I told them I was contacting LG and BBB. They then called back and told me they decided after two weeks they couldn't fix the unit because I wanted to contact BBB because of their slow service. There was never even a hint at an apology over the two weeks, they never once reached out to me ( I had to call them multiple times) and then decided they wouldn't fix it because finally outside sources were asking them why it was taking two weeks.

Long story short. If you can deal without your computer or appliance for multiple weeks, rude customer service and a chance that they might not even fix it then this...

I have been there a few times. The staff has only been cordial. Computer diagnostics takes time. Of course, I'd love them to drop everything and fix mine now, but there are other customers who want their computers fixed, too, and who had left theirs before I left mine. They found the problem and cleaned it up. I was pleased.

I have only taken them my windows machines because Apple stands behind Macs, and I always purchase with Applecare. So I have not had occasion to bring them my Macs, my main computers. Apple is a different situation completely because hardware/software are all from one source. Most Windows computers are now patchworks of parts, with operating systems, programs, and hardware all from different sources. So their work is NOT easy. Being primarily a Mac "fanboy", I really appreciate the help they have given me with my Windows computers. I only got to this site today because I have a Windows/Dell computer that won't boot, and looked them up to find their hours.

It looks like they took their well-deserved holiday today, as it is Jan. 1, 2014. So I'll bring them my computer tomorrow. Sure I trust them. They have done me well in the past. The sad part of these reviews is that satisfied customers don't usually bother to write them. It's only the occasionally disgruntled customer who will, and EVERYONE, in EVERY FIELD, has the disgruntled customer sometimes. Oh well. I'll be back there tomorrow, giving them my Dell to...