BMG Powersports Inc — Local services in Town of Goshen

If I could give zero stars, I would. Avoid BMG Powersports if you care about your motorcycle, your money, or your safety.

After an accident, I had my bike towed here instead of Gold Coast. Huge mistake.

I provided upgraded parts for the repair, and they tried to pocket them without reimbursing me or applying them to my repair bill—telling me to “take it up with insurance.” Shady behavior from the start.

They were supposed to replace items like my Barkbusters with the exact parts listed in their own quote. Instead, they installed a cheaper version made of flimsy material you could literally bend by hand. When I asked them to fix it, they ignored me. I ended up replacing it myself.

Their workmanship was careless at best—partially stripped bolts, loose components, and handlebars still torqued from the crash. I couldn’t even be sure the bike was safe to ride. And after eight months in their shop, there’s no excuse. Eight months, and they still pressured me to take the bike back unfinished—missing decals—promising they’d mail them later. I refused, because that’s what they were paid to do. Once they got the part in stock, they botched the install and had to reorder it, delaying things even further.

Worse, they didn’t replace parts they were paid to replace and caused additional damage during installation—likely when they installed the cheaper Barkbusters. When I pointed it out, they deflected, claiming the new damage happened during transit. That makes no sense: the bike was secured only by the wheels, and there were no other signs of handlebar impact. Meanwhile, they repeatedly reassured me the original damaged part from the accident was replaced—it wasn’t. They were 100% sure they had done the work and 100% sure they didn’t cause new damage. They were wrong on both counts.

Eventually, they said they’d cover a replacement—even though the part is only sold in sets—but months later, I still haven’t received anything. After multiple emails and calls went unanswered, I finally got in touch with the owner, who was rude, dismissive, belittling, and tried to minimize the entire issue. A truly disgusting human being who does care about his customers.

What a class act, this guy. He told me I was overreacting about a “$15 difference”—when in fact, it was over $50. Sounds like he’s hurting for money. For me, it was never about the money. It’s about principle—and more importantly, accountability. They caused damage, lied about it, and refused to take responsibility.

He then asked me what kind of compromise I wanted—as if I was asking for anything more than the bare minimum. Why should I have to compromise for their mistakes? Classic gaslighting.

He said he sent a check to cover the missing part, but honestly, I wouldn’t be surprised if it somehow “gets lost in the mail” again—especially after he reads this. That’s the kind of people you’ll be dealing with.

I had a cross-country move to manage and no time to keep chasing this shop around. I gave them every opportunity to make things right. They didn’t.

BMG Powersports is untrustworthy, unprofessional, and in my opinion, borderline negligent. They will damage your motorcycle. If you value your bike, your time, or your sanity—take it somewhere else.

If you want shoddy work, inconsistent communication, to be lied to, gaslit, and strung along—then by all means, this is the shop for you.

P.S Yelp has a more accurate rating than...

This was a horrible experience and I didn't even step foot in the store. I asked for a serviceman to get me a quote on some parts for my motorcycle and to add in parts for that he would use for the job. He then refused to build a list, stating that they have a service center and that they wouldn't spend time making a list so that I could order parts from them and do the work myself. I asked for a different serviceman, and the gentleman on the phone by the name of Brennan or Brandon, claimed to be the owner. He continued to state that he would not advise me on what to buy, even though I asked him to just put on the list, things that he would also use on the job. He continued to waste my time and state that he couldn't do that, for whatever reason, so I wasted his time instead. If he is the owner, I'm sure that his business isn't doing very well. To the owner: Maybe take some management courses or some people skills courses so that you can better interact with people that literally want to hand you money for parts that YOU sell. Also, fyi, I can call any car dealership and receive the information and the parts that I was looking for (if they were for my car), there's no reason why you wouldn't just sell me the parts and take the money. Do I have to spell it out? T-A-K-E M-Y M-O-N-E-Y

Update: Called Triumph of Wstchr NY (starred so the review cannot be taken down) and they VOLUNTEERED the information I needed to order all of my parts, I didn't even need to ask or get into the weeds. Shame on BMG for being anti-right to repair.

Update two: The owner is very slick with the reply, but refuses to acknowledge that the Triumph I contacted immediately afterwards allowed me to give them my business and earned a new customer. Good luck staying in business buddy, your negative reviews all share a common theme. Thanks for leading me to discover the better alternative to your store though ! For anyone wondering, these are the parts for a 2008 Sprint ST valve clearance check/adjust job and the list Brendan would not provide: Valve cover gasket Cam chain tensioner gasket O ring (cam shaft) Tensioner Bolt seals for gasket cover This is the parts list that any Triumph service center uses when they service that bike, so be sure to ask for these specifically when ordering...

My experience here was so bad that it took me years from my last visit to write about it. Like others have stated, Brendan (the owner) is rude, condescending, demeaning and if you are a consistent customer like I was you get the luxury of gaslighting as well. Before I delve into the myriad of issues with Brendan, let’s just be clear that he will certainly respond to this review and try to convince readership that he did nothing wrong or that he wished for a different experience or somehow turn it on me, the customer.

It started in 2017 when I was denied financing with BMG. Brendan called me and started picking out portions of my credit report asking me questions like- “what happened in 2013.” I told him I did not need to explain these personal things. He got mad and condescendingly said “well I thought you wanted to buy a bike.” I asked if his questions could change the financial outcome and he hung up on me. This is where the grudge began.

I got a loan elsewhere and bought a lightly used t120 from Hermy’s Triumph in PA (go there they are the best!) and brought it to BMG for service for the following 3 years. I will admit, I don’t know a ton about the maintenance so I rely more than the average person on my mechanics to be informative. Brendan does not like any questions. I was told once, because I had a question about a confusing charge, that I “make everything into an ordeal.” I was always trying to keep my questions at a minimum, not wanting to have to deal with his snarky, rude responses. It was more drama to ask the questions than to just accept his every word at face value, like he expected.

I have talked to other riders who have had similar experiences and if you scan the bad reviews, you will see a theme with Brendan. One rider had a horrible story with an odometer replacement and shop negligence, also claiming that Brendan turned the situation on them and took no responsibility for the issue. Though I have talked to male riders who had issue with BMG, there is a noticeable theme of misogyny in these reviews and in stories from others. I make it a point to steer all my female riding companions away from BMG. I have also put in a formal complaint with...