Smokers Heaven Outlet — Local services in Town of Goshen

I rarely leave reviews. Especially one star reviews. This was my experience with this place.

I purchased a glass piece. It was on the pricey side but nice and the owner did a good job of selling me on it. She even demonstrated how sturdy it was.

Unfortunately after one use I accidentally tipped the piece and it shattered. I totally take the blame for being clumsy but I’ve had other glass pieces in the past that we’re way cheaper rollover the same way and not break.

I went back to the store with the hope that the owner would offer a reduction in price on another item. While I didn’t expect much in return I certainly didn’t expect the first words to come out of her mouth to be.

“Well I can sell you another one.”

She then went onto explain how fragile glass is which at that point I realized I was dealing with someone that couldn’t see the Forrest through the trees. I thanked her for her time and left.

If the customer service was a little more empathetic with the offer of some kind of discount (didn’t have to be a large one) then this would have earned repeat business from me and positive word of mouth. Two things that are crucial for a local business competing against an online marketplace (you can get same quality stuff for half the price on eBay). I will never purchase anything from this place again nor would I recommend anyone go here and I’ve been in this area for a long time (remember when this was the gun exchange for a long minute? Lol)

Too bad. I guess she really couldn’t sell me another one after all.

She has a really awesome Dog though. Five...

This is in response to a review left by spaceman. I can appreciate you (the owner) feeling personally attacked by my initial review. I take back not recommending/ bad mouthing it to potential customers, as if I ever had that kind of power lol, I was annoyed at the time and for that I apologize. I personally still wouldn’t shop there again though not because you wouldn’t offer me a discount or refund but because your initial response “I can sell you another one” was rude and so was your response to my review where you continued to write insults, “head examined” “no brains” “entitled” is that really necessary? It’s a poor way to de-escalate a disagreement over your return policy. I wasn’t playing any games with you. You got paid your money and unfortunately my piece broke after one use, things happen. I’m sure if it was the other way around you could appreciate how that is a little frustrating. If your response had been a tad more empathetic I would have bought something else. But you’re right, no one has to be nice to each other. I left a 3 star review because I’ve had good experiences with other employees at your store and you might be a fine person but your handling of this interaction as a business owner in my opinion was poor and...

You can't get better customer service, knowledge, and an overall extremely disposition than the manager, John, than this establishment. We got to discussing so many things....from proofing to Vegans, this gentleman knew his stuff, and he takes it serially. His goal is to provide his customers with their every need with fair pricing. He went over everything with me, and extended himself with any problems that may, but not likely arise. I love it in there, and just wish I had much more time, and a bit more money, because I'm in love with this store. I really wanted so many things, but I'll wait until my next visit. Thanks, John! Thanks for making me comfortable to ask all my stupid questions, and for providing me with tons of answers. I highly...