Spectrum Store — Local services in Town of Harrietstown

How does a company that has a monopoly on internet not have working service? I've been a new customer for under a week and the service is already out.

I've been put on a waiting list since I can't make the evening appointments, with the closest appointment I can make i need to miss work for. Just like Frontier, they charge wild amounts for a service that rarely works.

Would never recommend, but if you live in the Tri-Lakes, you don't have a choice.

Update: Its been 6ish months and Ive had to have them come to my apartment multiple times, with just complete outtages sometimes. When a service person does show, they sometimes just don't which is amazing, they have no clue what the issue is. Thy swap out some cables, swap out my modem, maybe go outside to "look around" and find nothing. IPS are a scam, and TWC or Spectrum or whatever they have branded themselves as is one of...

Since Spectrum has taken over the company here in the North Country the service has gradually gone down and down. Customer support is helpful, but I shouldn't need to call them so often. Spectrum TV arbitrarily downloads the application multiple times a month. There are delays in being able to watch TV everyday when it's first turned on. The internet service varies widely during the day. I get faster service early in the morning or late at night. I try not to use the internet during the day because it slows down appreciably and some the wen sites I go to regularlu don't work correctly. Right now I am at 15 minutes watching Spectrum TV in its "downloading initial application screen. Why it's downloading I have no idea. Ross spectrum is the only...

Fantastic customer service, even in on a Friday evening close to closing. We had a mobile phone issue. The night before I had spent over an hour trying to straighten it out using the national helpline. Over the course of the call I was transferred to four departments over 4 states, while everyone was nice and tried to be helpful, no one could solve my issue. Enter Paula and Rebecca - the customer service rockstars. They were persistent and despite it being Friday night, close to closing they stuck with it and solved my problem. This was all done with good humor and kindness for my 14 year old daughter, whose phone it was. You can't do better than this when it comes to...