Woodstock Harley-Davidson — Local services in Town of Kingston

My wife and I are both veterans (I’m still active duty) and H.O.G members and we have to say their service department is TERRIBLE!

Upon contacting the Woodstock Harley Davidson service representative to request a 10K mile inspection and tune up for both my 2017 Softtail, and my wife’s 2017 1200T, as well as installation of heated hand grips on my 2017 Softtail, I was told by the Woodstock service representative that my two motorcycles would be picked up from my residence Tuesday, 27 August 2019, that they would be serviced, and then returned to me the same day.  My two motorcycles were pick up on time.

Change 1: Though the maintenance on my 2017 Softtail would be completed, the tires to my wife’s bike, the 2017 1200T needed to be replaced. The replacement tires were NOT in stock at their location. They were in stock at one of the Harley warehouses and would arrive the following morning, Wednesday, 28 August 2019. The work would be completed, and both bikes returned to my residence Wednesday, 28 August 2019 (this was understandable, and I was okay with this).

NOTE: I called Wednesday, 28 August 2019 to request a progress report, and estimated time of delivery of the bikes. That call was not returned, and the bikes were not delivered (I was very disappointed).

Change 2: Now Thursday, 29 August 2019, I called and spoke to a Woodstock Service rep who stated the tires had not arrived yet, but were expected to be in the following day, Friday 30 August 2019. I explained to the gentleman that my wife and I had made riding plans for the Labor Day weekend.  The service rep stated that IF the tires came in on Friday, the bikes would be ready for pick up, and delivery that day (I was worried).

Change 3: Now Friday, 30 August 2019, and still no tires, but I was told that the Softtail had been completed, and was ready for delivery/pick up.  The 1200T would not be completed or delivered until Tuesday, 03 Sep 2019. I had to cancel my Labor Day weekend plans (I was upset).

Change 4: Now Tuesday, 03 Sep 2019 and both bikes were finally delivered.  The 1200T had the new tires, and all required services had been performed on both bikes.  However, I noticed that the heated hand grips were NOT installed.  This was despite the fact that I had called to remind the service rep about them, and had originally informed him of the fact that they were in the bike’s right saddle bag on Tuesday, 27 August 2019 (the same day my bikes were picked up).  I called the Woodstock service rep, who apologized and stated that we can schedule an appointment for me to bring the bike in that Friday, 06 Sep 2019 at 0900.  I reluctantly accepted the appointment.

Change 5: I canceled my appointment and decided NOT to give Woodstock Harley Davidson any more...

Update: Ok, all below the same and more. Traded in my bike on a used Lowrider ST- I wanted to upgrade so that I could munch lots more highway miles. This team made it all work, and I could not be happier. Fred and Dan helped me out big time. No b.s, no hidden anything. I was so stoked I wound up buying some new boots for the new bike (on sale!). I will steer as much HD business to this Hudson Valley business as I can.

Summary: This is a friendly no hassle dealership that really puts the client first. I am very happy with my new bike purchase and came away with nothing but positive feelings. For due diligence, I did visit three different Harley dealerships in total in the purchase journey, and Woodstock was the best experience by far. Shout out to Dan in sales and Fred in finance - they were absolute professionals. Additional color: I was looking at bikes at Woodstock for probably three years before I purchased. Initially I was interested in a used bike they had on the floor, a Triumph, as my first motorcycle. They were absolutely patient with me, going so far as to offering to practice on the bike until I felt confident. In the end, I decided my first bike should be as beginner friendly as possible. So I purchased a used Ninja400 elsewhere. After riding for a little over a year, I had figured out what I wanted for my next bike - and most of the things I did not like about the Ninja. To be honest, I was not considering a Harley at all. (In a separate bike review I will go into all of those reasons). Yet, over the time I had the Ninja I kept stopping in at Woodstock to talk bikes, accessories, etc. Very, very friendly folks. In the end, I felt like I should give Harley a shot before I purchased. The result was the purchase in November of a Nightster Special in blue. I absolutely love it, and will post a full review when I get to 1,000 miles, which will be soon. Regarding Woodstock, the whole experience was so candid and friendly. I told them upfront I was not buying that day, and they respected that. I learned so much about the new revolution max engines and the thinking that went in to the new Nightster. And when I say honest, they were honest- including the flaws on the bike! Meanwhile, I am sure you have heard or experienced stories of Harley dealerships - I ran into behavior I did not love at the other two dealerships. I did not have those issues with Woodstock. We went through every cost and charge and they helped me out wherever they could, including but not only manufacturer incentives from Harley for purchasing late in the year. My only suggestion is to make sure you speak with Dan or one of the other guys on the floor - they have access to way more bikes than you see initially...

First off, I’d like to thank everyone at Woodstock Harley. They were so helpful with getting helmets, my choice of bike and accessories. When I first walked in I was just looking for a helmet and the ladies in that department were so helpful in finding the best helmet for me and my girlfriend to wear. After we found our helmets Pete came over and introduced himself and asked me if I have ever been here before (which I haven’t) and showed me around a bit but didn’t try to sell me on anything or push me to buy something, instead he was asking me questions on what I was interested in (if anything) and gave me his honest opinion about the bikes. Then I told him I am actually in the market for a new motorcycle and he then took some time to find the best bike to accommodate me and be comfortable but still have fun on. Then he brought me over and found the 2022 Sportster S. He gave me the run down on it and was extremely helpful and honest as I am new to the Harley world. We set up a date for me to come back and test ride and I went back down later in the week. This time Daniel helped me out. Daniel was very honest and helpful with everything and made sure I was taken care of the whole time. He was very funny and made us laugh the whole time all while still making sure everything was going correctly. I took it out on a test ride and when I got back he made sure I felt safe on it but still enjoyed myself. From there I sat down with Scott (he handled the paper work side as the business manager) and he was very helpful with giving me information and making sure he did his best to make the process simple and easy, all while some how making signing paper work fun for once. He even took my girlfriend in the back show room and let her put the SOLD sticker on the motorcycle. The best part about all of this was on Tuesday when me and my girlfriend came to pick up the bike (which was on her birthday), they put happy birthday balloons on the bike for her and all said “HAPPY BIRTHDAY”. I don’t know any other dealership (car or motorcycle) that would go the extra mile for someone like the guys and girls at...