ADAMS NURSERY & GARDEN CENTER — Local services in Town of Lancaster

We bought a number of plants in 2012, and a tree wasn't growing or leafing up this year. In 2013, we called, and they suggested we bring in some photos and go from there. I took a number photos and a snippet of a branch. When I got there, the person I spoke with was able to identify the type of tree it was just by the little snippet, which was really impressive. He reviewed the pictures and described what had happened with the tree, which is now dead. Since it was not due to animal damage or other obvious non-warrantable issues, he gave me a store credit, no problem, and he was very good about it. I loathe returning anything, and I felt comfortable. I work in a solution-oriented business, so I can really appreciate the depth of knowledge he displayed and how easily he communicated it. I didn't find the pricing to be out of line. To be honest, I don't think you could find a better place to do business. In 2014, we went to the nursery to use our credit. We had more credit than the replacement tree costs. We found that it could be used for trees and shrubs only, and not on the additional flowers we were buying at the same time, and the whole credit had to be used at the same time. This would have left us with $50 in unused credit down the drain, as the replacement tree cost less than the original. In terms of guarantee, the replacement tree would not be guaranteed, because it was going to be bought on credit. The additional flowers weren’t going to be guaranteed either. We were puzzled, and were told that it was because the nursery was under new ownership, and they really didn’t have to honor our credit. We went back and found a different replacement tree, which happened to cost more than our original tree. So we got it instead. I understand the business reasons behind some of the goings-on described here, but my rating goes from 4 stars in 2013 to 3 stars in 2014. I give it 3 stars because the staff there are friendly and very knowledgeable, which is a plus. But my customer experience was pretty crappy, and...

I have always liked shopping here, until now. I purchased a buffalo less than 30 days ago and shortly after I purchased it, the price dropped by $100. I came back with my receipt (and the Buffalo) in case they needed to do a full return and repurchase. I was within 30 days of purchase but was told they would not accept the return or attempt any time of price adjustment or other accommodation. I pointed out that there was nothing posted of a no return policy visible either on the receipt, at the register , or where the buffalos are on display. The manager told me he wasn't accepting the return as they were on consignment. I told him I know nothing about how he sources what is sold, I made a purchase from Adam's to the best of my knowledge and that this was bad business to not accept a return with no stated policy in place. The manager was courteous and basically nothing I said would change the fact that he wouldn't accept the return, whether I continued as a customer or not. I did not make a scene in any way but made it very clear to him that this was not right, it was bad business and it's unfortunate that he cared so little about my business or those that I shared this story with. A friend gave me a copy of NYS law that states NYS law requires the store to accept returns within 30 days of purchase if in the same condition as when purchased and with a receipt (both of which I had). I don't think I'm done with this just yet. Checking in to my options but wanted my experience documented. There are plenty of other great nurseries out there and I recommend you give them your business or risk being treated as I was. You deserve better...

Absolutely DO NOT Buy From Adam's Nursery - Diseased Plants & No Warranty!

I had an incredibly disappointing experience at Adam's Nursery and strongly advise against anyone purchasing plants from them. My visit was a complete waste of time and money.

I bought several plants that were on discount, only to discover later that some were clearly suffering from diseases. It's one thing to sell discounted items, but it's completely unacceptable to sell unhealthy plants that will likely die or spread illness to other plants in your garden.

To make matters worse, when I tried to address the issue, I was informed by the “manager” Adam's Nursery does not warranty any of their discounted products. This is a predatory policy that effectively punishes customers for trying to save money while still expecting a reasonable quality of product. They are essentially washing their hands of any responsibility for the health of the plants they sell once they've enticed a customer to come in during any sale.

Buyer beware: you're taking a huge gamble with your money and the health of your garden if you buy anything from Adam's Nursery, especially their "discounted" items. I highly, highly recommend you take your business elsewhere to a nursery that stands behind the quality of their plants, regardless of price, and doesn't knowingly sell...