Manlius Ace Home Center — Local services in Town of Manlius

I'm not one to ever write reviews but.... I have frequented this store for at least 20 years. I have spent thousands of dollars here and honestly the customer service has been ok with no complaints. You guessed it until now!! I have company over and needed to grill out. Conditions.... raining pretty hard. I ask the cashier if it was possible to get a propane tank refilled. She asked the store associate if it was possible and the immediate response was (could be heard a mile away) NOPE!!! "NOT GOING OUT IN THE RAIN". Mind you there are multiple rain jackets hanging off the adjacent shelves near the rear door. What takes the cake is the owner was standing right there and just walked away and didn't say a word. I've spent thousands there . Done...

Mixed feelings about this place. Some employees are extremely helpful. One stands out especially. He would listen and try to help. He is knowledgeable and kind, and knows the products provided in store. 3-4 months ago, he spent probably more than 15 minutes to help me find some tubing and connectors. The eventual cost was only about 10 dollars. It is this kind of custom service that makes me keep coming back trying to spend money here to repay the kindness. On the other hand, some employees are so so and some may be just rude. No to mention the cashier working this morning, everytime I check out with her since moving here 4 years ago, the hostility and unfriendliness are obvious. She makes me...

I needed an additional key and fob for a 2016 Toyota, and was happily surprised to learn that True Value could provide these and do the necessary pairing with my car, all for MUCH less than the dealer or locksmith would charge. The key was under $60, and the fob less than $80. If you've looked into replacement keys and fobs for modern cars you know that is a steal - the dealer would charge something like 3 times that! Norm did the work and was careful to do it all properly - it's kind of a complicated job with newer cars....