Verizon — Local services in Town of New Castle

My spouse and I visited the Chappaqua store today to purchase a new phone. I had purchased a phone several weeks ago, and had raved about my experience with Laury and wanted my spouse to meet her. When we arrived, we were greeted by Laury, who recognized me immediately, and another nice gentleman- Alex. They were both so friendly and professional. They were juggling multiple customers, and asked us to please give them a moment before they would be free to help us. My spouse’s first impression was very positive, as was mine several weeks ago. It was wonderful to see them interact with each other and with the customers in such a relaxed and polite manner - almost as if everyone were old friends. We had to share our experience here because we found Laury to be a “diamond in the rough”. We rarely meet sales representatives like her. She was such a positive, respectful, attentive, and gracious person. She gave us all the time we needed and never made us feel rushed. She was definitely so delightful to interact with. Her knowledge about the current technology and the features of our new phones was outstanding and she answered each question so patiently and thoroughly for us. We are so grateful to Laury for everything she did to make our experience one of our best experiences ever. We trust the Verizon management team will see this review and recognize Laury for her extraordinary customer service. My spouse and I will continue to do all our future business with this store and definitely recommend this store to our friends, because of this exceptional customer experience. Thank you...

I walked in to this pretty store and wondered why it was so empty. Just one other customer there who was buying a new phone. I told the salesman I was just picking up a new fios box for my tv. It was all paid for, as I ordered it through Verizon directly. Rather than politely excuse himself at some point and hand me the box, he made me wait 25 minutes for the customer in front of me to finish. Now, I get the logic of first come first serve, and it makes some sense. But, when you know you will be spending some fair amount of time with your current customer, who is pondering important decisions like whether they would be better of paying by credit card vs the bank account direct debit option, and all of the other options offered, and you know you can address the other customer's needs in one minute flat, you might want to juggle both in that circumstance, rather than stick to the strict first come, first served rule. Maybe if this salesman followed such common sense behavior, this beautiful store would not be empty. Just saying. Good luck to anyone who goes to this store. God help you if there is one or two people already...

Exceptional Support from Lee at Verizon Wireless- I had the pleasure of working with Lee, a Verizon Wireless representative, when I was dealing with a frustrating login issue—and I can honestly say he turned the entire experience around. Lee approached the problem with kindness, humor, and incredible patience, never once making me feel rushed or like a burden.

What stood out most was how he managed to be both technically sharp and genuinely personable. He explained each step clearly, stayed with me until the issue was completely resolved, and even made me laugh a few times during the process—which is not easy when you’re locked out of your account!

If I could request Lee every time I needed help, I absolutely would. Verizon is lucky to have someone like him representing their team. Thank you, Lee—you made a stressful situation feel...