Nature's Pantry — Local services in Town of New Windsor

Part One

I had to post this, I will make it as simple as possible. Went to Nature's Pantry, 436 Blooming Grove Turnpike, New Windsor, NY 12553 a few weeks ago. I was in the store shopping for various items on sale or needed. There was a large sign above the mangos that said 5 for $5.00, OK, looked like a good deal, went to check out all items at the register. Got home and noticed on the receipt that I got charged $1.49 each, so I called the store to talk to someone and a girl who took the call that the next time I come into the store to bring the receipt and it would be corrected. OK fine with me. About 15 minutes later I get a call back telling me there was another tiny sign below the large sign saying a $1.49 each, which I never even noticed or saw. I wondered could they have just been saying that since I was not there anymore. So I asked to talk to the manager. Her name was Holly, who had such a dictatorial, bad attitude, was completely rude, not concerned with the situation at all, loud boisterous demure talking to me with some kind of attitude against customers, disrespectful, basicly harrassing me into believing that the big sign was not what mattered at all and didn't take precedent over some little sign that I never even saw in the first place. I am a 74 year old senior and in my entire life have never been so mistreated as I was by this manager and the other manager in the store. I am used to being able to reason with people calmly and treated respectfully as a human being and senior citizen. She had no customer respect and her underlying attitude felt like I was being treated as if I was a Whitey, since she was black. She hung up the phone on me as I was trying to explain the situation, I called back and she hung up the phone again, with no respect for the customer at all. I waited awhile since I wanted to talk to the owner of the store about her militant, disrespectful behavior and the situation, who I found out is Damian Masterson. Finally, I called the other store across the river and got the name of the owner who said he was not in at the New Windsor store. I asked her to get a message to Daimon Masterson for him to call me at the name and number I provided. She said she would. I waited a few days and never heard...

Part Two

OK, so this seems par for the course, no customer care or respect! So I go in the store the other day to pick up a few items and another black manager approaches me, which I do not know her name, and tells me I have been banned from shopping there. I asked her what on earth are you talking about, this is a public store and I have every right to shop here as a paying customer. She said she would get the cashiers not to ring up my items. So I finished picking up the items I came there for, which I can get other places and went to the register to pay for them. She was threatening me that I could not purchase these items and was banned from shopping at the store. I thought that this was totally discriminatory and she and the other manage must be in cahoots to target me. I felt like she had the same attitude as the other manager and you are a Whitey and she was black beamed from her subconscious, which was so evident. I have never felt so discriminated against in my entire life. Finally, one of the cashiers rang me up and I was done with this transaction. I asked the manager to have the owner call me. He never did, as of this writing. I left waiting for the owner to call and he never did. The manager even threatened to call the police, which I thought was totally insane and ridiculous for a paying customer who is paying their salaries through the products I purchase. My wife also had an incident at this store some time ago. She walked into the store with her Native American headdress on and some male that worked at the store came up to her and asked her to leave. She felt very discriminated against of her Native American heritage. Enough is enough! It is blatantly evident to any educated person that the managers are not at all concerned about customers and should not be serving the public at this establishment, and the store owner and managers should be reported to the NY State Governor's Office. We have found all the products we usually purchase elsewhere, some at a less expensive price, with some offering free delivery. I just thought I would let the community know about this establishment and its ways of discriminating against people. The Happy ending was that we found better deals for the same products in...

Let me just state: this review is for the very rude staff. Obviously, it's a clean place and has the specialty items you would usually get at Whole Foods, Trader Joe's, Sprouts, etc, but this area doesn't have those so this store is our only option. I've been coming here for a while and I have really experienced quite a bit of sass and rudeness from the staff. Today was a new level. "One of" the managers Donna/Donnette, was over-the-top rude when I tried to return two boxes of Mac and Cheese. I tried to make the first box at home and the cheese packet was hard and like pebbles, quite rocky, not powder, so I didn't even eat it. Therefore, I returned one attempted-to-eat box and one unopened box, and I was expecting a return of both boxes (as the other cooked box was inedible) but the staff member literally said I have to bring my pot of cooked Mac and Cheese in the store! They will not refund me. (Fun fact: they don't refund at all, only exchange). I asked for a manager, guess what, that's her. "One of them" she said. I asked for another, and her response was that it was not possible. I informed her I will review the store for her rudeness and lack of assistance. Her response? "Beautiful." Basically just know you're coming to this store to pay too much for your groceries, but try not to communicate with anyone because they will bite your head off and give you some serious high school ...