XPERT APPLIANCE REPAIR SERVICE — Local services in Town of Nunda

If you need a repair just call Steve! I called Steve on a Saturday and he gave me a date and time for the following week. He showed on that day within the time period he said. Assessed my issues and told me he would call later with an estimate. There was a mixup with my phone number and he couldn’t get ahold of me. He was on another job near by so he stopped in to give me the estimate which I agreed to. We set up a date and time for the repair. He called the day before the scheduled repair and said he could come now. So I got my repairs done earlier than expected. One of the repairs was my dryer and since I hadn’t been able to use my dryer for the last 3 months I was excited to try it out. I tried it and to my disappointment it wasn’t working properly, this was late on a Saturday. I texted Steve Monday and told him there was still and issue but we wouldn’t be in the area that day. He texted me back and said he would call me later that day. I didn’t hear from him that day but he called the next day and apologized for forgetting. No big deal we all forget things. He said he would put me on his schedule for late Thursday. I said great. Later that night he texted me to see if I had one of the functions on the dryer on and if so to turn it off and see what happened. I did and the dryer works perfect again. No need for another service call. If I ever have an appliance that needs repair Steve will be my first call,...

I had used Xpert Appliance once before for a dishwasher repair and was satisfied with the whole experience. So I contacted them again and Steve was here with-in a day or two to diagnose the problem. With-in 30 min he diagnosed the issue, ordered the part, put everything back together and out the door. It was going to be several days before he could get back to install the new part. Not sure what happened but he was back one day sooner than expected. Then I got the bill. Not sure where he gets his parts but they are more expensive than what I can find them at. Now the factor on why I gave a three star. I was never informed that there would be a diagnostic fee. Even though he was here for about 30 min to replace the part he charged a full hour for labor. I feel I paid more money than I should have. I would use Xpert Appliance...

This man came to repair my oven element. Told me the element price was $ 369. Proceeded to put it in and broke it. I looked up the element and was $169 for this oven. Stated he would order another for $ 369. I said no and ordered the sears one. He banged on the inner part of the stove with a piece of wood board. Never saw that before. Came back and installed the new element and left. Four months later element not working again. Called a new repairman. Was told this guy did not hook wires up properly to element and they melted and blew the element. I feel this guy does not know what he is doing and attempted to overcharge me. This double oven would be over three thousand to replace. If I have to replace it this guy will be hearing from me again!!! Taking advantage of a widow on social security and causing double repair bills is...