Walgreens — Local services in Town of Sand Lake

I bought two at home COVID test sets at Walgreens in West Sand Lake, NY, on 12/22/21. When I opened the first test kit, one of the two tubes was empty. I came back to Walgreens in the morning of 12/23/21 to replace the defective kit. The manager told me they don’t accept the returns (I didn’t catch her name, but it was a middle-aged woman with shoulder-length blonde hair, and it was at 8:55 am). I asked if they expected me to pay for defective tests. Then she suggested I call the manufacturer and maybe they will send me a replacement. I explained I don’t have time to wait since holiday gatherings and traveling are upon us. She continued saying they have no way of knowing if I already used it. Are you serious? I proceeded taking the whole test out, showing sealed strips and other components. There was no way I would have been able to use it without fully opening other necessary kit parts. She got very upset and called me nasty. She implied I was the one lying and then called me nasty? She grabbed a new test kit and literally threw it on the counter. I think this was the worst customer service in my life, and I’ve dealt with negative people before. I will never step foot in that particular Walgreens or any Walgreens, for...

The worst customer service I have ever experienced. Never a greeting, a smile, nothing. I don’t usually write reviews but this is my experience literally every time I go here. Reading past reviews it looks like I’m not the only one disappointed in this place. For instance, I picked up a prescription today and as I pulled up the female employee was just staring at me. Didn’t say anything even after I gave her my name. The only words she spoke in this interaction were “can you verify the address?” Not only that, but she didn’t tell me the total price for my prescription. Granted, I should have asked once I realized it would be like pulling teeth for her to utter more than 5 words to me, but it was $50! She should have been forthcoming with the total…if you don’t have people skills then don’t work in customer service. Strongly considering switching to a different pharmacy even though this Walgreens is in such as convenient...

I went in to pick A prescription two days after it was called in when I was very ill and when I got there, they told me that it was not going to be filled because it was not covered by insurance. I had told them I still wanted it because I need it because I’m sick and he told me I have to come back tomorrow for it. All it was was a nasal spray, as I was walking away, one of the other pharmacist came over to me and told me the Walgreens allergy nasal spray is about the same Really needed it to purchase which I truly appreciated as I was very sick with breathing issues why didn’t the pharmacist behind the counter? Tell me that I was very lucky that the thin pharmacist man came looking for me to help me. The pharmacist who didn’t help was a large tall man the gentleman With glasses who helped me was a very thin man with glasses and lovely…...