Menards — Local services in Town of Sheboygan

Extremely upsetting experience at Menards. I ordered railing for a deck that I was building and it didn’t meet the expectations of what I was looking for so I went to return it. All items were unopened and still new. I originally ordered it at the West Bend store where they told me there would be a 25% restocking fee because it was special order but if I found a store that had those items in stock, then they could waive that fee. I drove over an hour to the Sheboygan store to return the items. I explained the situation to a customer service desk employee, Josh. He was very helpful and said we’d get everything going. I drove to the lumber yard, dropped it off, came back inside, and started the refund. That’s when I found it they still wanted to charge me the 25%. I asked why this would be the case after we already discussed this when I got there. Josh then got Kristina who was also very nice and explained the situation again. She called the GM Craig who said no to helping me with the situation. She then asked him to come speak with me about it. Craig showed up and was very condescending. He said there was nothing that could be done and that a return like this is actually an inconvenience for them and ends up costing them more than 25% in the end. He said these items would go in the bargain area like the rest of the items they had like these that are “stock”. I asked him how could that be if they’re charging full price online. He said they can’t do anything and said they could load it back into my car or charge me the 25%. I was ready to purchase all the lighting fixtures for my new house and more flooring from Menards, but they will no longer be receiving any more of...

Menards needs to be aware of a situation that happened at the Sheboygan Wi store. My husbands company placed an order in April for a Clients new deck. The order was placed in April of 2022 and to take advantage of the 11% off promo. Several months went by, and the project was delayed, so my husband went to pick up the "part of the order", about 3 weeks ago. When he arrived at the store, the original order had been restocked. A clerk was able to pull part of the order and within a half an hour, he was on his way. A few days ago, there were issues with the project so the Home Owners just wanted to return the wood and get a refund. When they got to the store, with the unused wood, they dropped it off and were told the could only get a store credit, FOR THE ENTIRE COST OF THE PROJECT. It was over $4,000. The clerk and managers at the store said it was beyond 90 days. Why would a large big box store such as Menards not want to work with a customer and only give a store credit?? It was not a special order. If we new that this was going to be made into such an issue, my husband would have cancelled the order and repurchased it the day he picked it up. I know of no other company that charges you and then holds you to this degree of accountability for a partial order that you do not have in your possession for less than 3 weeks. The 90 day return policy should have been explained more clearly. Things happen on projects that are unforeseen. This is extremely poor customer service on Menards' part. Clearly Menards is only in it for the money. This situation needs to...

Menards has great deals especially with the 11% rebate. I made a big mistake and paid cash. I did not realize I needed to take my receipt from the machine on the end of the aisle. I am writing a Warning to customers please be aware if you are new to Sheboygan this store requires you to bag up your purchase and make sure to take your receipt. We had 3 very bulky and awkward items in our cart along with smaller items. We purchased 3 Blue Adorandack yard chairs , a humming bird feeder, a bag of birdseed and 2 packs of mouse traps. Over $100.00. I paid with cash and the cashier gave me my change. She did not remained me to take my receipt. My own fault struggling to get my items into the cart with the chairs wanted to fall out. I called to see if some one turned in my receipt. No. My fault of course. I called customer service and they do not Save the receipts in a lost and found. My husband and I are 79 and 85. So people remember it is your responsibility to take your receipt. The cashier said goodbye but that is the end of the customer service. The store was not busy and no one in line after us. Our former Menards in West Bend the Cashier hands you your change and outs the receipt in your hand. That is what confused us and being really old....