Metro by T-Mobile — Local services in Trenton

Horrible independent owner my fiance bought 2 phones they gave him the wrong ones and litertally refunded him 5mins later n got refunded then went n charged over 5 credit cards of his for phones we dont have literally draining all of our accounts the purchase price was only 300$ and got refunded n now charged over 8 times 300$ totallinng thounsands of dollars this is totally iilegal competally fraud repoeted them to bbb and all the credit cards this is horrible for a xompany to charge someone for thousanda of $$$$ for phones that were refunded within 5mins n this has gone on now for over a month i will make sure their store is shut down and fined this is competlly iilegal and never in the world should this happen to anyone this is heartbreaking literally stealing thousands of dollars...

I have a flip phone and the battery was not charging properly. I was told that Metro is no longer selling flip phones and that I needed to get something else. I was also told that my existing phone was losing internet access on Jan 8th. I ended up buying 2 new phones. I saw the website still had flip phones for sale and I saw no message that my internet was being discontinued. I did show up on Sunday at 4pm w/ a 5pm closing. I am going to return to the store to try to get clarification from the Metro rep. I am not sure if this...

Getting in touch with Metro via telephone is one of the most difficult tasks ever! I tried calling the 1-800 number and it just keeps opening up a useless app on my phone. I tried using the chat box and it kept giving me useless copy-paste responses. I called 15 different Metro stores that said they were open along the east coast until finally this store answered! A very professional and friendly attendant named Carlos was actually able to...