East Texas Brick Company — Local services in Tyler

Been a customer of theirs since we moved to Tyler in 1997. Extremely disappointed in their customer service over the past couple of years. We had our gas fireplace kit replaced by them a year ago and their installation and service was a nightmare. Recently we purchased over $9000 from them in bricks for a home improvement project. After they over bid the amount we needed based on square footage we gave them, we asked them to pick up the remaining pallets of brick and credit our account. Not only did we have to pay cash on the purchase , including a delivery fee, we have to pay $350 for them to pick the unused brick back up from our house. After weeks of trying to speak with someone on the phone to get them to pick up the brick and credit our account, we were told they would mail us a check for the difference. My wife left numerous voice mails with accounting department where they "could not find the receipt from out purchase". We will never use them again for any of our outdoor kitchen needs. Very...

To be honest, I’m not too happy. On October 13th I purchased an electric fireplace. It wasn’t cheap. I asked them to put a hold on the order until I could get an electrician to get power to the fireplace, plus I had to have gas capped. This took longer than I expected, so two weeks later (!!) I called to request the order be processed, and I asked for a call back to verify they got the message. More than six hours passed and no call. So I stopped in to ask the same. They copied my receipt (the check cleared the bank already) and again I asked them to call once it was ordered with a delivery estimate. That was Monday. Today is Friday. Still no call.

What is it with businesses that don’t return calls or respond?? Besides being rude, it’s just bad business.

Update: They were gracious enough to refund my money. I got the same unit the very next day in Dallas from a store that keeps...

We waited for weeks for our stone that we picked because we were told it was in stock and we were in a time crunch. Wes is the absolute worst in the stone department. He will lie and tell you one thing, change it 100 times and then get mad and hang up when you finally get upset with him. Talk to anyone besides him! I would rather be told that they screwed up and will fix it instead of being lied to. He will also blame everyone else in the company but himself. We wasted so much time dealing with him. My dad is a builder and we try and support other local businesses. He has done business with them for 25+ years but after this last fiasco we will take our...