Pitcher's Sports — Local services in Uintah

DO NOT buy anything from this company! I have a list of grievances to share. I recently purchased a playground from Mike and his team. Our install date was set, and he then passed my information over to an install team. The date came and went. After reaching out to Mike multiple times, it was finally determined that an incorrect phone number was passed over between him and the install team. I then had to press the install team to move me ahead on their schedule due to the issue. Finally got the install team out to complete the work and after following their guidelines for the equipment, the day finally came for our kids to play on the playground. Unfortunately two of the legs were not properly anchored and were lifting out of the ground. I reached out to Mike at Pitchers a couple times to have the issue addressed. He stated that he’d reach out to the installer and have him contact me. It’s been weeks since those initial calls and I have not heard back from the install team or Mike at Pitchers. I finally had to take it upon myself to address and fix the issue. I had to remove the old concrete which had never fully cured and hardened and still has dry and loose pockets throughout the pour. Poor coordination, poor planning and execution, poor install, poor communication, poor follow through and follow up! Do not buy anything from Pitchers Sports, put your money into a company that cares about their products...

We purchased a trampoline and full playset, swings, tower, etc about 23 years ago. I've had to replace our tramp mat and bumper several times. It wasn't till this last time that I was fed up with uneducated online companies that my husband reminded me that Pitcher's manufactured our tramp. So, I went back yesterday and bought the perfect mat and bumper. On top of that, we had one portion of the frame that was tweaked. Rather than force us to buy a whole new frame, they sold us one piece. NOW, THAT'S SERVICE. I'm an unapologetically an online buyer yet I learned with this that face to face, local manufacturing is a beautiful thing. Pitcher's is my go to from now on! They have so many fun things in that store! Go check them out. And even though they were all masked, I was not and they didn't say one word to me. It was after the statewide mandate was lifted for groups under 50 ppl which was the case in the store.

And.....the employee was very helpful. Straight to the point and very...

I bought a swing set and had it installed a few years ago and I've been totally happy with it. But the main reason for my review is outstanding service... I was watching my daughters tumbling class next door when my toddler dropped my keys down a narrow slot between the wall upstairs and a metal beam. The opening was so small I couldn't even see them in there. I went over to Pitchers to see if they could help me retrieve them. The two guys working (I didn't even get their names!) came over and spent about 20 minutes trying to locate them and eventually rigged a magnet on a string to lower in there. They retrieved them just as my daughter got out of class. I so appreciated them going the extra mile to...