Mercedes-Benz of Atlanta South — Local services in Union City

On Nov. 2nd as my family and I were traveling from Birmingham, Al through Douglassville, Ga; I punctured my right passenger tire. I immediately got roadside assistance to assist with finding the nearest Mercedes dealership to have my car towed to which was Mercedes of Atlanta South. Initially before my car was towed there, I called the dealership and spoke with John one of the service managers there. During my phone call with John I explained my situation. I gave him vital information, the make, model, year, and vin number etc to make sure before my car was towed there they would have the exact tire in stock. John assured me after maybe 20 mins of our initial phone call he had the tire. He stated he would reserve the tire and that I could pay for it once the service was completed. As a woman traveling with my daughter and Granddaughter I was relieved. After hours of waiting for the towing company, I received another call from John the service Manager asking if I were still coming because the tire was reserved and the guys were there waiting to install the tire. I assured him yes we were about 15 mins away and so was the towing company. I was so happy and valued his customer service not that it should be any less with their mission statement being COMMITTED to EXCELLENCE. I got there spoke with Jueles at the front counter gave him my information took a seat and again was relieved that I would be back on the road. It began to get dark and maybe 30 mins after checking in Jueles comes sits down and says we have a problem unfortunately we do not have the tire. At this moment I am disappointed, upset and frustrated because I can’t believe my ears. This young man John assured me not once but TWICE he had the tire there. I am now thinking how am I going to get to my hotel it’s dark. I really don’t trust Lyft or Uber after dark. I wanted to cry. I asked to speak to John and explained to him why would he lie and say the tire was there and have me to tow my car there knowing that the tire was not in stock. He continued to apologize and show me papers that he printed off. Apologizing does not help me as it is now after 7pm. It’s dark and I am a woman still 35 mins to my destination. I asked do you not have a loaner? He goes on to say oh no that department is closed. I’m furious at this point because I could have had my car towed to another dealership to check if they had the tire and I can’t now because every other dealership is closed now as well. He then proceeded to tell me oh I can have it ordered it and have it in on Monday. Jules then states it won’t be in to after 3pm on Monday. So as you can imagine I am sick. I am a resident of Alabama John has caused me stress and unnecessary frustration. I had to offer suggestions like can you all get me a Lyft to my hotel speaking to John he goes yes. When the Lyft arrives they leave call and say they couldn’t get in the gate. I then have to make reservation for a rental for the weekend through enterprise airport rental and call my own Lyft to pick my family and I up around 7:45 pm. Jules had to use his key fob to let the Lyft driver in I called . When I tell you I would have not done my worse enemy the way John did me! I couldn’t believe how unethical he was towards my family and I. I don’t know if it was my color or not but the experience was humiliating. If I could give this place a negative 0 I would. Never ever come here if you want quality customer service. Fast forward Nov. 4th I received numerous phone calls from Jules between 7am -2pm. I have a no phone policy on my job so I could not answer him. During my break I listened to my voicemail from him asking did I have the key to my car. Unfortunately I did have the key I called back got no answer noticed I had a text and replied back explaining I did. I ended up taking my key from being discombobulated from the whole encounter with these two men. John really doesn’t have a passion for this job he probably should become a lawyer so he can LIE for his clients not to...

This review was written about 3-4 years ago first. Now it is saying 10 months. No!!! , longer than that. Mercedes Benz finally let those unprofessional people go because like wow!!! they had negative reviews on how they were badly giving service to the customers. served.... updated 10/18/22. Like Chanel and her unprofessional buddies. And they told us to leave the bad review so people will know they are gone. It is much improved and professional in view now. Thanks.

one Star for Chanell Graves,(ONE STAR -This little tiny lady must be dating a worker there because many do not understand how can such an unprofessional tiny nonsense person like Chanel work at a place like Mercedes Benz. Ignorant as ignorance is blissful lying as Chanel say....to customers about being booked up and say customers , husband cannot get an appt until in January 2022. BS. I got an appt on Dec 12, 2021. why are they lying. Her lady friend girl Yolanda lied also to not help assist in customers getting booked for service. Both needs to be fired. there's another Youlanda there but she's an intellect lady and an older bright person. Or they need a real manager that can handle true professionalism. All gone- the disrespectful group that belongs to the poor advisor -Ms. tiny Chanel crew. update-they were all fired. I need to see John the manager if that would help????? or speak with @ Jim Ellis CEO. Do not request her for any service to be done on your Benz. Chanell has no professionalism -attributes for working at an upper high class place like Mercedes OR none of the other tops like Bentley etc.& other 4 more upper-class dealerships- yes high class dealerships. Customers can see that Ms. Chanel has no professional training in dealing with the public on a professional level. Jim Ellis now is part owner and he best must find a professional manager to handle those lying ass women Chanel and her girl Yolanda, pretending no appts until months later. My cousin needs their car to be service and live on this side of town. I love MERCEDES and having my car serviced there. Most of the people are professionals there and well spoken, intellects. I like it there. My car rides like new once been serviced there. Recently hired an outstanding new professional manager who does not allow unprofessionalism acts there. Thank you, for your concern manager. I love it here and most I love getting my car serviced because the work is good/ EXCELLENT. updated: I am still with Mercedes and enjoying the great and good attention given to my car to keep it moving like new. I am since that last bad group mentioned of people early in this survey were all fired. Nercedes is outstanding and John and his professional group of employess are all doing a professional job, good technicians are it shows excellent work. I am, my guy well satisfied with the work done on our car from Mercedes. Thank you. "Sonya" this is an update year of 2023 and written updated 2/11/2025. Many satisfied customers they say so....

DO NOT GO HERE!!!!! Warning, you'll regret it. Sadly, this was one of the worst experiences I've ever had in working with a dealership. To start, it took almost 2 months for finances, Jarard Johnson to answer a few questions even after going to the dealership in person and being told that they weren't available when my appointment was scheduled in advance and it was specifically requested to speak with them. I drove 3 hours to get there and it was constant chase for communication and updates from finance still. Sales said they couldn't answer any of my q questions and that I'd have to wait on him. There was always an excuse as to why my questions couldn't be answered or a call back couldn't be given in a timely fashion or paperwork was delayed because of month end or another person was out. I've never experienced so many delays even with my own personal things going on. My questions were constantly ignored and spoon feed me information. I found myself having to repeat questions that were answered. They weren't willing to disclose any information or in writing to help me see what services could be provided. After several weeks, when they finally did, I was then waiting again. Also, they claimed they completed a CPO inspection when I came but no paperwork or anything was provided and then they refused to give me the proof of the inspection until I came in person AGAIN after I just drove 3 hours to go there and offered multiple times in person to come to the dealership prior. They also purchased my car without my knowledge or authorization and never sent me any final details of service options or inspection reports or buy out options, but thankful I had called Mercedes Benz Finance Corporate office and they informed me of what happened and canceled anymore attempts to do anything unauthorized right away. I was in shock to find out that a luxury dealership would do something without clarifying first. When I asked the dealership what happened and why was it purchased, they got mad at me saying it was none of my business because I'm not in sales. Then they refused to help me further unless I came in. I am highly disappointed in how everything was handled. It truly was a waste of my time for weeks. Please go to Mercedes Benz of BUCKHEAD. Their services and staff team are great. They get you in and out without a problem. I had no problem getting in touch with their finance or sales team. You will have no problem asking questions from sales or finance. There's no waiting days or weeks to get the answers you need or to have an inspection done. You won't have to deal with the nonsense and lack of integrity I experienced working with Atlanta South dealership. Don't shop here or if you do make sure everything is in writing and be persistent that everything be done the same day, no excuses or go to...