White Bear Mitsubishi — Local services in Vadnais Heights

2024 Mirage Hatchback. Have had a few problems right away in the 1st month when purchased in 2024. One was a loose fuse, causing the whole dash to light up but still drivable. But scary not knowing what it all meant. Towed in with their towing service, which is great, but if you are out of towing area coverage, you will pay some money for difference. 37 bucks for me beacsue im outta coverage area. Reasonable tow rate and part of the whole buying process without anything extra as far as coverage, i.e., extended warranty or rental extra coverage package. Just part of the base deal of buying just the car. Great deal, truly. Got that fixed under warranty. Happened again 4 minutes after I picked it up to go. Again they fixed it under warranty. The Hatchback started having sticky brakes about 3 months in. The calipers would not let go of the breaks, causing the disc to be heated up from grinding and smelling like burnt break fluid in car cabin. And the car driving like it had a boot on it. Don't know if it was from the amount of use of the car or breaking habits but sticking severely to where the car wouldn't even move at times. I would push the pedal all the way down and turn the car off, and it would do ok but still scraping break pads along. Called and communicated with the advisor about the breaks sticking. But I was left doubting my sense of use of the car and knowledge about my car. So much so that I was going to take the car to firestone to get breaks done quicker than I could get it done at dealer and unsure that they would even get done under warranty at dealer because I was left doubting myself after conversation. But before I took the car to firestone, which they were able to get me in the next day, I decided to take the tire off and see what exactly was happening with the breaks. I saw both break pads bare to the back plate and damaged disk. And the breaks were not releasing, griping the disk with car in park and off. Instantly knew the caliper was bad. The piston on the back side was not releasing. Everything else seemed fine except back circular piston. The other break pads on the driver side looked half worn and plenty of pads on it even though it was wearing at an odd angle. Called whitebear mitsibibishi, knowing for sure now that this was warranty work. They said that if I got a break job at a certified ASE shop, that shop could make a warranty claim with mitsibibishi. Not knowing how it all worked or if I had to pay outta pocket, I decided to get car towed and worked at the dealership. As I want all manufacturers' parts and components. They did fix it under warranty. But I was a bit disappointed that my description of the breaks sticking and breaks griping the disk and not letting go was not recognized by the professionals as a possible caliper problem. I know it can be anything under the sun. But the way I was left doubting myself and experience as a car owner that has encountered many problems in the past with cars and had them explained to me and fixed. And also just feeling and hearing and smelling the problem. Mitsibibishi fixed it under warranty. They don't have the parts in house and have to wait for them to get delivered to the shop. So if you find yourself needing warranty work and IF mitsibibishi pays other shops to do warranty work which I don't know how the process works as it was not explained to me clearly and I'm sure all shops are different. It might be OK to have it done at your nearest shop. That's certified. For convenience. I do not want other shops handling my car as I chose mitsibibishi dealer for trust. In the end, mitsibibishi did right by the warranty work. And they did the right thing. Even after some difficulties with the staff, the car, and the whole process, Mitsibibishi has kept my business and trust. Overall, I am a happy customer again, even though I have been unhappy when problems arouse because of inconvenience and being out of area for free towing, causing money to come outta my pocket. Mitsibibishi has done right by thier work and warranty....

Poor communication seems to be the standard here, both in sales and service. While eventually (other than the latest issue) I do get a resolution, the communication is so disjointed that I question whether it was worth it.

During the sales process, it would sometimes take multiple days to get a response back from my salesperson. He would almost never respond to email or check his office phone - I had to make sure to call his cell in order to get a response. Ultimately, though, I did get the car I wanted.

However, on their website they had a promotion where if you financed with them, you would get a $299 Visa card. When I asked about it, they said it was expired, but after reviewing with a manager (and showing it was still listed without an expiration date) they said they'd make an exception and honor it. I mentioned this in January, and didn't get my gift cards until April (and they could only get me Target or Walmart gift cards, not a Visa - annoying but not a big deal as we shop at Target plenty.) Even pick-up in April was annoying - I was told they were set aside for pick-up, but when I arrived I spent a half-hour to find out that they hadn't been set aside, and that they would deliver them to me the next day (which they did.)

During all of this, I found a paint issue on my car. I brought this to their attention, and it took two months for them to get back to me and have it looked at. After that, I was told that they'd bring it up to their Mitsubishi rep, and I heard nothing more about it. That said, sometime over the summer I noticed that it appeared to have went away, so it either went away on its own or they fixed it quickly during one of my oil changes and didn't mention it.

Finally, during my last oil change and tire rotation I had a couple more issues. When I purchased the car, I was told that I had the three oil changes from Mitsubishi, plus two additional for buying the car from White Bear. However, when I checked in for my third they said this would be the last one. I didn't press too hard as I was still planning on using them anyways even if I had to pay cash, as their pricing they quoted was competitive.

Unfortunately, two days after my tire rotation I noticed my front left hubcap was missing. I reached out via email and didn't immediately hear back, so I called in and was told they'd review the cameras. After 24 hours I hadn't heard anything, so I called back in and was told that they forgot to note it down, but that they'd review them later that day or first thing the next morning. I did get a call later that day saying that they reviewed the footage and that the hubcap was on in the footage and was reattached properly, and that the Mirage hubcaps fall off fairly often. They said that the service manager would reach out to me the next day, and I requested a screenshot of my car leaving the car wash (which I did immediately after the servicing, and they had mentioned they saw the hubcap attached after that) as reassurance (trust but verify.)

Two days later (today,) I get an email with a screenshot of a car that looks like mine, but doesn't have me sitting in it, leaving the car wash, with no other context other than "Wheel covers." I respond back saying that it doesn't look like me in the car, and was this from (date and time I went through the car wash.) About an hour later I just get another screenshot, this time of what appears to be me in the car leaving the car wash, with no other notes or explanation.

I want to like the place - when I'm there, the people are generally friendly and try to be helpful. I also haven't had major unresolved issues like with other dealerships (the loss of a hubcap is annoying, but they did give me the screenshot I wanted.) However, the communication and follow-up at White Bear is so bad that I hesitate to continue using them or recommending them. Hopefully they improve this in the future, as it's the only major complaint I...

was told that I had a while before the maintenance was due on my car not more than a week later, I hear grinding noises, so I bring my car in and was told that the information from the prior service was totally wrong. With this I damaged my car by driving it and to find out that I barley had any breaks that I was told I had a while to fix, so not only did I put my children and my life in danger I put others in danger as well. So now I had to spend over $2,000 on parts and labor that I was told I could wait on. The guy that I worked with was helpful in helping with the cost and taking care of my needs/frustration until it came to the rental car that they provided that they claim was free of charge due to a mess up on their end , when I took the rental car there was a crack in the windshield on the passenger side and the driver side door had a few scratches by the door handle when I took the car didn't think nothing of it as they should of known the crack was there it was obvious and they claim that they take pictures of the cars so that customers get their cars back the same way so I thought they were aware of the crack but upon return of the car they blamed me for the crack. I told them that it was there when I took the car, but it was my word against theirs. The guy never went through the car with me told me that being the car was a newer model than mine that I should know how to operate it. He was real quick to have me call my insurance company and have them start a claim right away. I refused as the damage was not my fault, the guy told me that he was the one that brought the rental car in for me himself that was a lie as he passed the keys off to a different employee to bring in as he was working on something else for me, there were also a couple different things he tried to be sneaky about that I called him out on he quickly found out that I was on top of everything and knew my facts I wasn't a female that they could get over on. He then went back to pushing me to call my insurance to get the claim started. I refused again and after a while the guy pulled up a photo of the car around 10am that morning to prove that there was not a crack, problem is the photo was from the roof top had a glare on the windshield making it hard to see (the guy claimed he couldn't zoom in) also I didn't take the car until 3pm that afternoon meaning that car sat in the lot where anything could of happened between the car being returned to me taking it. Meanwhile the whole time we were talking they keep having other employees randomly come over to make sure that everything was okay, and some were acting like they were looking at paperwork but watching me out of the corner of their eye, it was like I was a threat to them, and they were ready to attack at any time. This made me very uncomfortable to where I had to watch my back and every movement I made as they were trying to find something else, they could make me pay for.

Another reason I refuse to recommend is the staff was real quick to get me to make a claim and get money from me but was unwilling to get the information that I requested, and they claimed that they would look into a few issues for me and get back to me. The only calls/information I received from them was wondering if I made the claim yet, or that the lady that was looking into things for me needed more time as the people that she needed to talk to were not there and she would reach out to me soon. Well, that was almost two months ago and still haven't heard anything I will not be reaching out to them again for the information as after everything I 100% do no trust what they have to say. But all is good I found a new mechanic and will be refiring people to them as one they are cheaper two, they care about the people they serve three they are honest and work with their customers instead of trying to get every...