Verizon — Local services in Valley Township

Nothing but the run around! I tried to return my phone on day 9 after purchasing it and was told that I only had 7 by the employee. Complete misinformation! I called customer service &they said it was 14 days. Went back on day 16 (5/13/19) because of the holiday weekend. The short- I went back and forth to the store 4 times! -One time went to the Verizon store in Downingtown- before the situation was finally resolved. They now are charging me a "restocking fee" yet they are the ones that screwed up. NEVER get a phone from an independent store like this. They have different policies, systems, customer service, and consistent lack of communication.

THE WORST PART- When I finally talked with a manager (Lee) on the phone from the store-- he was a complete jerk. He was rude, cut me off, talked down to me, avoided my questions, was talking to someone else at the same time, and was 100% unprofessional. If he was actually at the store my review would be much different. I wish that the call was recorded like they tell you when you call real customer service. They should tape their calls because Lee would no longer have a job.

*The only good thing was Kevin T. at the store. He went above and beyond to do what he could. He was always patient, sympathetic, and professional. 5...

What a great day to be at our local Verizon store. The gentleman that waited on us was extremely nice. He is extremely knowledgeable about the products and services that Verizon has to offer us. My friend had lots of questions and the gentleman had the answers. We left with 2 phones and I'm know getting Verizon for my internet. He has awesome customer service and patience. I apologize for not knowing his name but he was awesome! The store is located in the shopping center of Aldi's, Rite Aid, Milton's pizza etc. If you need a new phone, service or plan. You must go there to see...

Do not use this location. This has been the absolute worst experience I have ever had to deal with in my 16 years of dealing with cell phone companies. Should have been an easy new line set up with 2 brand new phones turns into 8 hours in their online chat, on the phone, and going into the store 4 times to get everything situated correctly. Currently on the phone with a supervisor who is finally getting everything straightened out after being told at this store they can't do anything to fix what they messed up and i would need to take my receipts and go to another store. Just avoid...