Runnings — Local services in Vermillion Township

A couple weeks ago I was in the Vermillion store. I was double charged for my purchase. The store was contacted within a day or two, the same day we realized they double charged us. They said we would have a refund within a few days. Called a few days later, after the refund never appeared. After several more calls we were informed that it was our banks fault, and not theirs. So, we are out $112. It was not our banks fault. It will be a cold day in hell before I set foot in a Runnings store, anywhere, ever again.

Within 3 days of posting my original 1 star review, we had a refund show up in our account. I will give this particular store another chance, as I've never had an issue with the store in Brookings that we frequently stop at on our way up North to fish. Thank you for resolving this issue, I will be sure to improve upon my current rating after a few more transactions are made. Love the fact that you carry the full line of Nutrisource dog foods. It is our dogs favorite, and our local stores don't carry the selection...

I've been going to this store since it opened, and it's theonly store I go to because of the customer service. It doesn't matter what isle your in...what department your in!!!! Every person in that store is there to help you as efficiently as they can. They all make you feel appreciated. Really hope this company realizes the quality team they have. I'm 46 years old and have NEVVER been in any store who's employees work for the customer and the store so much. If your having a bad day and need to get away....go to Runnings in vermilion. You will leave there feeling better, wither you purchase something or not. Congratulations on having the best team out there... your...

Don’t tell your customers you’ll hold a very expensive product and not stay true to your word. I literally called yesterday and was promised it would be held. Called this morning to make sure it was still on hold she was unsure and I told her when he would be coming to pick it up. Y’all don’t tell people you’re gonna hold an item for a customer and go back around and say “first come first serve”. Like that’s fine, but don’t say you’ll hold it when I ask you. Was very satisfied then immediately dissatisfied with...