The Million Roses — Local services in Vernon

My daughter surprised me with flowers from this company. The flowers did not look as nice as the ones on their website. Knowing how much she spent I decided to call and voice my dissatisfaction. I called and spoke to Valerie today. I have never encountered such appalling customer service. When I told her that I did not think that the flowers looked too good, she kept repeating, "they are preserved flowers, not fresh flowers"...really...I had not noticed! She was unfriendly, not helpful and refused to answer or comment when I said that they did not look too good and wondered if she ever got any complaints about the product.

I asked Valerie to review my order and she said I needed the order number. I did not have it and I explained that I did not want to ask my daughter for it because I did not want her to know that I was unhappy with the flowers. I offered my name and the shipping address as well as my daughter's name and the billing address. Valerie insisted that orders could only be found with the number and then said something about it being against the law to find it another way...who knows what she was talking about...

Valerie eventually said that she would send me a text and I can sent back a picture of the flowers but of course would need that order number! I am not going to bother-the last thing I want to do is upset my daughter and from reading other negative reviews I don't anticipate any satisfactory response or outcome.

I don't like to leave bad reviews but frankly felt compelled to after getting off the phone with Valerie. This is not the way to run a business... a little kindness and graciousness goes a long way. There are many more companies online that probably have a better product and might actually appreciate their customers and treat them respectfully!!!

UPDATE: After posting my dissatisfaction with customer service I received a text that made things right. Thank you! I was offered the chance to return my flowers for a credit for the full amount or a 50 dollar gift card. I appreciate the fact that you took the opportunity to make this customer happy and will give your company...

This past Saturday, I ordered roses for my mom to be delivered close to mother's day. I never got a confirmation email, but I figured that maybe it was the weekend and sometimes business' may need someone there to actually confirm orders and maybe I would get one on Monday. I was giving them the benefit of the doubt.... Monday I did not get anything. In the meantime I found out that my mom spontaneously decided to travel for an undetermined amount of time and won't be home for when the flowers are due to arrive. So today on Tuesday I reach out to the company because I never got the email, and I chat with Valeri A., She informs me that the cancellation policy is only 1 hour after you order, and that it says that in the EMAIL THAT I NEVER GOT. She claims it was sent, but I checked all my folders, my junk mail, everything and I never got it. I don't know why I didn't get it, and I'm not saying it is because she didn't send it, but they should have advertised that information more clearly, not just in an email that may not get delivered.

I'm just aggrevated that :

1. Their policy is so strict. 1 hour to cancel? Mind you that mothers day is on Sunday, and the order isn't shipped out yet. Most people don't make orders with the intention of canceling, a 1-hour window is pretty slim.

2. That their cancellation policy is not clearly advertised on their website or order form, and that it says it on the email that you get as confirmation, or in my case never got. Valeri sent me a link to the FAQ where it is listed, however that's not clearly advertised. Most people don't order things with the intention of cancelling so they wouldn't go look up the cancellation policy until they need to cancel, so knowing the cancellation policy up front is helpful.

Overall this has been a terrible experience. I do NOT recommend The Million Roses. My mom's flowers will just sit there, and we'll see how long they...

Unfortunately, I did not receive the great customer service and the same satisfaction as I was expecting a lot of others received, given there are so many positive reviews. (Only giving this review 1 start because I do not believe 0 stars is an option).

My boyfriend placed an order for Valentine's Day, to have them delivered by Feb 14th at 1:00pm. The reason why he placed them was because of the advertisement that they would arrive in time.

However, that was not the case. It is the 14th today, and the roses were not delivered. It has been a nightmare trying to contact customer service - the phones go straight to voicemail or ring until the answering machine begins, they have live chat available but do not respond, and they do not respond to emails.

If they had been transparent on their website / did not false advertise to us, I would not be leaving a review (as I really don't normally do this). If they had said, "your order may arrive late," my boyfriend would have not placed the order. However, because of the lack of consideration for their customers, my boyfriend placed the order under false pretenses.

We contacted FedEx multiple times as well to see if they received the package. And all the reps we spoke with told us that no package was given to them. The tracking info shows the same thing.

I never leave reviews, as I feel bad writing negative things about a company. However, with the complete disregard for their customers and radio silences on this day, I am leaving this.

I was extremely excited to receive these flowers on Valentine's Day, but this company completely let us down.

Please, do not trust what they advertise on their website and do not trust this company. You will place an order and pay extra for shipping. And once your order does not deliver on time, they will not respond.

False Advertising is not okay (and is not legal) - I really hope this company...