QFX, Inc. — Local services in Vernon

I received a QFX PBX-91 wireless bluetooth speaker as one of my work anniversary gift(s) from the company I work for. When I received the speaker, it looked refurbished; dulled plastic exterior, lights scratches on surface. But, the tags were in place and I figured I was being picky. Had it for 6 weeks, was saving to use for a party -first time used. It broke in the middle of the party. The unit would turn on, lights worked, holds a charge, but no sounds was coming out. I called the manufacturer. It was a terrible experience. The customer service rep, Juan, was rude and short, except when he had to explain to me what the company's response to my call about my broken speaker... then he spoke so fast that when I asked him to repeat himself I got an attitude from him! Awful experience. So turns out the motherboard was fried. The solution (and let me remind you that this was 6 weeks after purchase, so is was still under the 1 year warranty period)...the solution was to have me pay for the $23 USD to ship the speaker back to the company, they would fix the motherboard and send it back to me. How after 6 weeks is this company not apologizing for a defective product and shipping a new one to me with a return label so I can ship the old one back??? Why is this the buyer's burden and responsibility? Where does this entitlement and attitude from this company stem from? WILL NEVER BUY ANOTHER QFX PRODUCT...

The customer service here is not very good. and non-existent. I have contacted them several times about how to access a instruction manual for 37" Sound Bar Speaker with Bluetooth and FM Radio that I received for Christmas, but have received no response. The manual cannot be found online.

The website also does not have this specific model. My remote does not have the MEM button; therefore, I have no other way of knowing how to save the channels to the radio. It would be helpful if they actually replied to emails that are specific for customer support.

I would even appreciate an automatic reply that says they are reviewing it and will get back to me. The speaker works fine aside from not being able to save channels, but the rating is based on the...

the worst experience one can tolerate on the phone. I spoke with a customer service representative and was told me the item was not in to repair my broken speaker that I have purchased a month ago. Juan was extremely rude and told me that writing a review was wasting my time and a portion of my life. Juan also expressed that QFX INC dose not follow up with their customers to say that parts are back ordered or just not shipping. I am extremely disappointed with how I was treated on the phone. I told every one at my place of work about this wonderful speaker, well after this conversation with Juan I will be telling everyone about this horrific experience. I will never recommend this...