T-Mobile Authorized Retailer — Local services in Versailles

The manager, Andrew, was extremely rude and insulting to my wife who is almost 80 years old. She walked out after being rudely addressed and insulted. Instead of going to a 3rd party location again, we went to an official location in Pittsburgh to get help after that. We were able to speak with the manager at the official location about what happend, and he was appalled and very apologetic. My wife was a bit worried since this 3rd party location had her information and didnt want the manager trying to access our information after we left out of spite, but the manager gave us detailed instructions on who and how to contact a specific department at tmobile for them to actively check for any unauthorized access to our Tmobile account and information. I would advise anyone who has had issues at this location (seems to be a good amount of people) to...

My parents, who are in their 80’s (but act and look 20 years younger), were treated very disrespectfully by a very irritated and annoyed Millennial working there, named “Benjamin.”... Their big, bothersome crime?: not remembering their account password.(gasp!). My parents (who are cooler than us, their kids) ended up APOLOGIZING to this worker for putting him out!! This kid is a scourge on this store and company, itself. I hope to discourage people to utilize T Mobile, or this location at the very least. NO ONE should have to endure treatment like that which my parents...

I had the absolute best experience at this location. I needed to get 2 phones asap with a particular budget in mind. Mimi and Matt were awesome with getting me exactly what I needed and within my budget. Not only did Mimi explain everything to me throughly, she and Matt were pleasant with me from start to finish. We had a lot of fun while activating my phone lines. Two of the most down to earth managers by far. The new hires they were training were very nice as well. If you need a new phone for the holidays or just because, visit this location. You will not be...