AMC DINE-IN Vestavia Hills 10 — Local services in Vestavia Hills

One of the ladies working when you walk in to scan tickets is SO rude. The 1st time, we went to see Gladiator 2 with our kids and my parents. We were waiting for my parents to get there. 2 of our kids started running and we stepped in and told them to stop running. They immediately stopped. We were walking away to go sit in the seating area to wait for my parents. This lady then took it upon herself to scream at our children (after we already did our job as parents and told them to quit running), and took it way too far when she looked at my 7 year old and said “I’ve already had to yell at you once. I remember you from last time” and gave him a nasty stare. Scared him to death. She had never seen my child before. I was hoping it was just a bad day for this woman, as we all have them, but we went again this past Sunday for Moana 2. When we got there, it was my husband and I and my 7 year old son. My son literally hid his face when we walked in to avoid this woman because of how ugly she was to him last time. We bought tickets on the app. She scanned the tickets and said “Where is the 2nd child?” I was so confused. She then turned her ticket scanner to me and said “Look at this. Two kids and one adult. I see two adults and one kid here.” I then realized I made a honest mistake by purchasing two children and one adult instead of one child and two adults ($2.50 difference, BTW) on the app. She told me we couldn’t go into the movie until we corrected it. I asked her what we needed to do to correct it and she said “Well go buy another adult ticket and go to customer service to see if you can get refunded for the child ticket then come back to me and we can start from scratch.” I said “Can I not just pay the difference? Since there are assigned seats, how is that going to work to purchase a seat thats already taken/bought or not available on our tow?” She said “Nope. I don’t know. Go ask customer service.” Again this is over TWO DOLLARS AND 50 CENTS. Well, what I am assuming was a manager came by, and asked what was going on. I was going to tell him and this lady chimed in and said “well she didn’t purchase the tickets correctly”. I ignored her and told the man that I accidentally clicked two children instead of two adult. He was so kind and told me “Oh you’re fine. Don’t worry about that. It’s only $2.00.” We will not be going back to this location. For the longest, it was our preferred location but I will not tolerate the rudeness from this individual, especially towards my child.

To add to this: The past few times we’ve went one of more of the following things happened: The seats we were sitting in weren’t working, the lights never dimmed, the food took an hour to get to us and it wasn’t even hot when it did get to us, and the bathroom was NOT clean.

Movies are too expensive to have a...

I initially really liked this place, as there are dine-in options that are really nice, and the recliners are a really nice touch, but the last few times I’ve been, it’s been disappointment after disappointment in what matters most: the actual showing of movies on the big screen.

When going to see Everything Everywhere All At Once, the lights in the movie theater stayed on for the first 30 minutes of the film, which caused it to be very hard to see the screen. Despite multiple people trying to draw the crew’s attention to the issue, it took a very long time to get it taken care of.

Later on at a showing of Doctor Strange, there were projection issues early on in the film, but they were able to be sorted out without too much of a hassle, but it was nevertheless a distraction, albeit by far the least bothersome of anything I’ve experienced here as of late.

Tonight, unfortunately, sealed the deal for why I don’t plan to return to this theater anytime in the future. I got tickets to see Top Gun:Maverick as part of a special AMC Prime Advanced Screening. The theater was sold out, and there was just so much excitement for this movie that has been on hold for the better part of three years. We got through the previews, and the opening credits begin, and then everything comes to a screeching halt. Like watching an old scratched up DVD at home, the movie just froze, and we all waited patiently hoping they would get it fixed. A couple of minutes turned into 10 minutes, which turned into a half hour, and eventually, 45 minutes after the movie was scheduled to begin, we were informed that the movie file was corrupted (someone who is in projection can elaborate on what causes that if you wish. You’d think they’d have a test screening just to make sure there weren’t any issues with the movie playback before showing it to the public) and they wouldn’t be able to show the movie as planned. They offered refunds, but what is kind of sketchy is that if for whatever reason you couldn’t have the refund put back on your card, you were given passes to a movie, which is fine, but tickets to this advanced screening were $25 each, and those passes are worth at most $12-$15, so people who were taking passes instead of a full refund were almost certainly unknowingly taking something of lesser value.

I should make it clear to also say I don’t blame the staff for any of this. You’ve got young people who are in a tough situation with a lot of angry/disappointed people. I’ve never had an issue with anyone at the front of the house in food service or customer service; the issue with this place is that they have unreliable equipment that for whatever reason cannot consistently show a movie from beginning to end, or in the case of tonight, even make it past the...

I ordered food before the movie, after I placed my order I asked the girl to repeat my order because I wasn't confident that she put my order in right. When she repeated my order she left one thing off. I told her and then I paid my order came out to $53.08. It took a while to get our food. Once we received our food it was completely wrong, Also the wings that I ordered had so much fat in them I was peeling fat off the chicken, also the chicken fingers my boyfriend had, were cooked so hard that there wasn't any meat in them. We did not get up from the movie to tell them about it because that meant we would have to miss the movie to go and try to correct the food. After the movie was over we went to the counter to tell them about the food. The manager offered to make us more food, but I told her we got the food to eat while watching the movie the movie is now over with so it is pointless to make us more food, also I didn't have an appetite due to pulling fat out of mouth and peeling it off the chicken. She said that she could not refund me because we had eating half the food. I had wings and fries, I ate maybe 3 fries and I had 4 flats and 4 drums I ate the flats but when I tried to eat a drum that's when I started peeling fat. My boyfriend had a sampler plate with nachos, wings, chicken tenders, and pretzel bites. And he only ate the wings, due to how the food was prepared. So out of all that food only about 7 wings were eaten, but "we ate half of the food" she continued to try to shove food options on me. She repeatedly asked if I wanted her to make us more food, after I kept telling her I didn't want anymore food. She kept asking me if I wanted food vouchers. I told her I didn't want anything that contained food. I was trying to get to understand, I don't want you to make more food because the movie is now over. I do not want food vouchers because 1 I am never eating food here again and 2 this is not a restaurant I'm not going to just stop by and have lunch or dinner there. She also never even apologized for how the food was cooked and the fact that my order was wrong. The kitchen staff just kept staring at the food and she kept telling me how she couldn't refund me because "I ate half my food". If I would have spent $10 I wouldn't to have been so mad but I spent $53.08 I could have spent...