The Gooch — Local services in Vincennes

Drove an hour to pick up a phone I ordered online here. Was told "I wasn't the first person who had had this problem and that they didn't really have the phone. Someone from customer service will reach out to you by the end of the day to cancel my order." So as opposed to calling me themselves in the morning, they let me drive an hour out of my way to tell me they didn't have my product. They were completely aware of who I was and why I was there. I have been told that I shouldn't be able to place an order unless the phone is in stock, and that many stores will just say they are out of stock for upgrades due to the commission structure. Needless to say, regardless of whether they were truthful or not, they chose to not call me and tell me themselves. And if they don't have the phone, they clearly aren't doing much to get the problem fixed....

The young lady was very nice and professional even under extreme duress with the payment system not working. She took her time to provide the best level of customer service and pricing. My only disappointment was that she never told me about the activation fee which appeared on my new bill which was quite a shock and I was not offered a choice of colors on the phone. I would have loved to have had the metallic or blue but it was not offered or...

Ben is awesome. I bought a new phone and within 2 days I locked myself out. He was able to fix my problem and turn on the function I was looking for within 10 minutes. Everyone in the store on Saturday and Monday were super friendly and worked together as a team! I will always go to the Gooch because of their excellent service and wide selection of phones and...