Lurvey Landscape Supply — Local services in Volo

1 star is too good for them.

We had purchased plants and products before from the Des Plaines location, and were happy with the product and plants. So, when our neighbor, who works for a landscaping business, who was helping us do paver work suggested Lurvey's in Volo as a source we were more than happy to go there. Their reception was lukewarm at best. We chalked it up to a bad day or perhaps because it was close to closing time. In the process we were charged deposit fees for contractor bags (3 @18.99 ea.), and a pallet for the pavers (1 @ $22) along with delivery and forklift fees.

So, when my partner called to say we needed more paver base, one business day after the original delivery, the person she spoke with said that unless she could supply the original order number they couldn't help her. As if in this day and age of technology you can't be found in someone's database by your name, or address, or telephone number (welcome to the stone age, pun intended). She was calling from work and didn't have it with her at that time. When we asked our installer if there was any other place they might suggest they gave her the name of a different supplier and they had paver base delivered 2 days later for 1/2 the cost.

Upon completion, the person who did the work told us that when he ordered from Lurvey they came back and picked up the unused sand and base he had purchased and refunded part of his money. Today when she called Lurvey to say that we had material left over and to see if they would come get it and the items we were charged deposits for they said we'd have to pay all the delivery charges over again. So, basically what they called a "deposit" was actually a purchase in disguise, and we're stuck with a big bag of sand on a pallet blocking part of our driveway.

Though we have additional work we will be doing next year, we will never, ever do business with this company again. I would highly recommend that you take your business elsewhere as well. Unless of course you like being treated like your money and business don't matter, then you'll get what...

Lurvey Landscape Supply is an outstanding provider of materials for our company. Their strengths include but are not limited to: quality products, robust inventory, superior service level, extensive product knowledge, multiple locations, and site visits from sales staff. They have provided Milieu with training in many situations. Their can-do attitude is really appreciated. We are growing our business with them. Brian Frank General Manager Milieu...

Great selection of landscaping supplies at good prices! This is a landscape professional-centric though, so not really a place to come and walk around browsing (in Volo, specifically). Their website lists everything available along with prices. I picked up some bulk soil and they did a great job being careful while loading it in my truck bed. It's busy during the spring but they manage...