Retro Fitness — Local services in Wall Township

I have been a member of this retro for many years and remain a loyal member to this day. Over the years, I have seen new management/staff in and out of this location. Under some of the managers, the place was absolutely rocking. The staff right now is a joke (which is not their fault). Whoever is in charge, I’m not sure if it’s corporate or the individual owners of this location but there is absolutely no management or leadership here. There is always only 1 person behind the counter who can’t do 10 things at once, which isn’t fair to them. They’re all young and very nice but they’re all working at very minimum levels because they only know what they’re seeing other staff members do and what they’re being taught. Which again, isn’t their fault. I understand things are tight right now and maybe only one staff member is all you can afford to pay at the moment but things can be changed to improve this (from what I’m seeing as a member on the outside over the years). There has to be somebody in charge to point this staff in the right directions so things get done around there. There needs to be more cleaning (COVID or not!), have staff wear the correct Retro Fitness uniforms (not their regular clothes), more off their butts and reracking/organizing weights and equipment, and promoting smoothies/nutrition foods and drinks that are on the counter to bring in more sales. They need guidance and it’s not their fault that they are not provided the much needed resources of a leader and proper guidelines/protocols of being a staff member. I find myself cleaning up the equipment in certain areas of the gym quite often because things are left a MESS. I put weights, plates, bands, balls, etc, back where they belong because it would look the same or even worse than it did days earlier. This tells me when the gym closes, they shut the lights out, clock out and leave. No work is done beyond standing behind the counter. Only person I see trying her best to get things done is the young blonde girl but she can only do so much and I’m sure it’s overwhelming when no one else is lifting a finger. Also, on a different topic, what is the reason for no lockers or showers?? We’re all sharing gym equipment and touching each others sweat, spit, and other bodily fluids all over the equipment (it’s there no matter how much you clean it), why can’t I put my jacket and bag into a locker?? If it’s a social distancing issue than put a sign up that says “No more than 5 people in this area please.” I have gone to Planet Fitness and Jersey strong in Wall and BOTH clubs have their lockers completely open and Jersey strong even has their classes continuing. There is literally no logic or more importantly, science to this. If the gym is open, make all of the amenities open to the members. You’re not stopping the spread of anything by not allowing people to take showers and use the lockers. Anyway, it looks like this location is struggling in quite a few different areas and could be helped very easily with very simple fixes. I still give this gym 4 stars because I love it here and want to see it succeed through these COVID times so I don’t have to go to another gym but things need to change in order for this gym to make it. I’m no pro but I think my input should be taken into consideration. This retro needs LEADERSHIP and MANAGEMENT in PERSON. You can’t manage and improve a gym or most businesses at home on your computer. No more using COVID as an excuse. All it’s doing is creating laziness! Promote health and boosting the immune system to fight off illnesses and viruses like COVID-19! You should make that a huge thing and promote it because that itself is not stressed enough anywhere and it will make people want to come in which will bring more money in. Get the ball rolling again, give this location more attention, a face lift and make Retro Fitness of Wall...

Would give no stars if I could. What an absolutely unprofessional place this is. I had called them several months back because my account was frozen, and told them that I wanted to cancel. I spoke to someone on the phone who told me that they would be able to do this for me and I wouldn't need to come in, as I was uncomfortable doing so during the pandemic due to health concerns. They said it would be no problem and if there was an issue a manager would give me a call. Fast forward to now, and I've received TWO charges from them, one for the membership fee, and another for a random $50. I spoke to someone else on the phone, who was lovely and assured me she would cancel my account, so thank you to her. However, she also said I probably wouldn't be able to get my money back, which is absurd, given that I was assured my account was canceled in the first place. Also love how it seems like management isn't responding to any of these reviews on here about charging people unfairly. There are plenty of other options for fitness around here, so I would recommend finding...

I stopped going to this gym for a couple years now. After a year of giving them monthly payments, I finally called and spoke to someone at this gym to cancel my account. He said he would just suspend the account and feel free to come back whenever I want in the future to resume the membership. He said this would stop payment and there was nothing to worry about. A year later, I get a notice from a collection agency for past due payment and now my perfect credit went down 60 points. I called this gym and was told it was due to an expired card on my account. Why am I getting charged!? They said to put a current card on file and that this may fix the last due payment issue. It did not. Then you call the corporate number which was not helpful what so ever. This...