MAINGEAR — Local services in Warren Township

This was one of the PC system integrators that i had in mind by word of mouth for my new pc. Didnt feel like building another one and last time i bought an ibuypower which was overpriced at the time but it came in with no issues aside from cheap periferals that i didnt want or need. When that one finally started showing its age i went for a new build with Maingear and also was considering NZXT. After a few searches and a Gamers Nexus review or 10 i went with Maingear over NZXT for a various reasons. It was a bit more than i thought id be paying but so far its WELL worth it. Ended up being around 3500 for the build, regular warranty, AIO for the CPU, threw in some of their fans(i knew the lian li case they supplied didnt technically come with them if you built it yourself so i just figured to be safe. plus i like red LED anyway). They gave me a lead time of 5-10 days and im pretty sure i got it in 8 or 9. They were VERY communicative about the process and responded to my questions that i gave on a saturday within either that day or on early monday. I love the build so far, no issues so far aside of it not wanting to turn on after i tried to put a drive in it. And even when that happened i panicked and chatted with support. Much to my suprise instead of a chat answer THEY CALLED ME ON THE PHONE WITHIN 5 MINUTES. Still dont know what i had done wrong but after i re re started the pc with the new drive back in it(i pulled it and tested in my old rig, was fine there)and after he asked a few questions it just magically turned on fine ha ha. (thats what i get for not trusting my own insticts). So just the fact i got such great customer service and the tech was SUPER polite, understanding and non judgmental. If i had one critique it would be that i never got hard drive screws for the hot swap bays to put my old drives that i never used screws, to install into the new pc. Cust service also said he'd try and get some out to me but i havent heard or gotten them yet. HIghly reccomend this company for the support team especially. I also know that i got this pc with the economy being crazy so the price was fine for me. (and got quality parts) stuck with an AMD build because price per part was a lot lower than the nvidia counterparts. Also forgot to mention it was the Maingear RUSH series, partially chose that line because of the lian li dynamic XL black case with hot swappable bays becuase i knew the bays were pre wired included in the cost of the build(and there were 4 of them)

Edited to 4 stars because i just figured out the 3600 memory, which AMD runs best at per Gamers Nexus was gimping me since it was downclocked to 2400. A company like this should know better.

Edited back to 5 stars because customer support is just flipping amazing. Meant to do...

Maingear's systems and service have been fantastic! I would easily recommend them to a friend.

I purchased a gaming PC (VYBE | RTX 3070, AMD Ryzen 7 5800X) in December of 2021. I have been using it extensively for a lot of different use cases and I have had next to no issues with it. It has proven to be a well balanced system that has run consistently stable with no system/program/game crashes thus far.

When I did have an issue with my computer I reached out to Maingear's support line and they helped we work through the issue. The support person (shout out to Jarod) was able to stay on the phone with me and help me diagnose step by step what the issue was. I am pretty computer savvy and I know my way around the system fairly well but all the same, I could tell that they were knowledgeable about the system and I appreciate the expertise.

I feel pretty confident saying that if I knew nothing about the computer that they could have walked me though what to do step by step. Another cool thing is that on one occasion while getting help my phone dropped the call and they called me back to continue helping me.

My computer was under warranty when I had this issue come to my attention and so I was able to still send it in and they swapped out the necessary components. The technician that took care of my RMA at that point called to coordinate with me how I wanted them to go about it so that I could avoid losing the files I wanted. That same technician also went the extra mile and cleaned up the mounting situation of one of my SSDs (storage device) without me even asking, homie just did it.

There are other details that I have left out because this was getting long but Maingear has proven to be an excellent company that I would not hesitate to purchase from again or recommend to a friend! P.S. They also package their systems very well. My computer was shipped across the US 4 times all using the same box and internal packing materials and it arrived to it's destinations in...

Truly a wonderful and premium PC buying experience! I will take the time to write a review for anyone curious about the company. I’m a long time PC gamer and normally build my own PC’s but life has been hectic so Maingear stepped in for me.

Being able to call into a company these days is becoming more rare, or includes long hold times. Not Maingear! When I initially was doing my research and seeing what and where to buy, Maingear was one of the only companies that I got ahold of immediately. The sales team is incredible, great at what they do (clearly hear I am lol) but Lou (spelling, sorry if I butchered it man!) is an absolute rock. I called and talked to him for likely a few hours over the span of a week before making my purchase. These guys are passionate, enthusiastic, and really know what they are talking about. Over the span of a week, Lou and I put together a premium top end build that would work perfect for my needs.

The PC is a North (Fractal north case) build with a 14700k and an RTX 4090 founders edition card. The build quailty is beyond what I could do, including a beautiful 3D printed support brace that bolts in to support the front of the GPU in a clean, almost hidden way. The cable managment is perfect, even if I spent 10 hours doing it there’s nothing I could have done better. The performance is mind blowing (my other PC was just about 5 years old all big generational jump).

The only thing I added was 2x of my personal m.2 drives (which they expect) and a very nice braided Cablemod GPU 12vhpwr cable (Maingear was out of stock on black, but confirmed they use Cablemod cables so I ordered one on my own and installed it, see picture)

The packaging and shipping was phenomenal, well packaged with no issues during shipping!

All in all, I had an amazing expierence with these guys, and as of now I plan to use them in the future for my PC needs. I hope this review helps someone looking to...