Titan Hill Armory — Local services in Washington

I have bought and sold to Titan Hill Armory on multiple occasions. I recently purchased a PSA Jakl and had it shipped to the store. I called ahead of time just to let them know it was being sent there, the guy on the phone said “Okay soon as we get it we will let you know.” It was delivered today. I called the store after about a hour of receiving the notification it was delivered. I called up there and said “ I received a notification that my rifle was delivered I was just wondering if you guys received it and I could pick it up.” I received the answer “ I don’t know we haven’t checked.” I’m sure they receive other things as well so I wasn’t expecting to get a call soon as the Ups driver left but it had been hours at this point and the store is now closed. Tomorrow is Saturday and then the store is closed till wendsday. I’m just wondering if nobody is going to “check” to see if customers orders arrived how long should I expect to wait until I can pick up my firearm? Because if nobody “checks” tomorrow it’ll be 5 days total I’ll have to wait and 3 of those days the store is closed. Don’t get me wrong I love the place and everyone is always nice. I just wanted to know more about when I could get my firearm instead of “we haven’t checked” also being I planned on spending money there...

Bought a B.A.D (battle arms development) workhorse ar-15 from you guys today. Awesome help from mainly John. Love doing business with him. Super friendly, stand up guy, he helped me choose a rifle in my budget and pick sights to fit it out with. The younger guys in there helped me pick out a flash light and install it too. Overall great experience and always has been. Even when it was Nicks. Been goin there since i was little from the old location to fifth street. John also helped bore sight a CZ 17 hmr that I had shipped to Titan Hill Armory. He even leveled and mounted my scope for it super last minute during a rush hour at no charge. Favorite worker there. Couldnt recommend your shop to enough people. Those one stars seem to be some ignorant people aswell🙄 Plan on doing...

I went to Nicks based on a solid referral. Unfortunately, the Sales Person was rude and wouldn’t look me in the eye. I am a first time buyer, so I had a couple of basic questions regarding safety since I have children in the home. Instead of a patient customer service rep that could have sold me a gun lock, I received attitude.

I did make a purchase anyway and had to come back after permit approval. I was hoping for a better experience on my return and instead received the same negative attitude from the same person. I will not return and now am shopping for a gun lock somewhere else.

The frustrating thing with this is that if my experience had been good, I likely would have returned for future purchases, since this was my first I will look for a...