Princess Corset & Lingerie LLC — Local services in Waterbury

Nicole It is a shame that you went out of your way to post a reply that contains untrue statements.

1)The bra was NOT stained nor soiled. How untruthful and disrespectful of you to even try to find false justifications for your wrong. I’m sure you would’ve pointed out to me if it was “stained”which you didn’t at all.

2. As you saw I was hand full with a toodler reason why; A. I did not see your store policy nor you as “courtesy to a NEW customer that has never been to your store” made it aware like every other store does. But lesson learned. I must be more aware of small business it like yours. B. I DID NOT WORE the bra for a long period of time, nor walked around with it. I trusted your recommendation since sizing is supposed to be your expertise. I will advice you to learn from the Store Soma; The lady that assisted me told me I won’t let you buy such an expensive bra if it doesn’t really fit you. I went in your store and told you I had no clue was size I was trusting your guidance but ended up with an owner that only cares about the sale.

3. True... as I verified I went to your store on Weds the 30th and came back Friday the 1st let me correct my statement “I went back 48 hours later”.

4. No where in your sales receipt states nor specify your exchange policies. It states and I quote “Abolutely No refunds Store Credit only”. So, not only you are dishonest and misleading your receipt also gives the customers the wrong information.

5. How is it that the items can’t be exchanged if “worn” but you let your customers try the bras and walk around the store (which I didn’t ) with them on? Think about it... Let’s say a customer named lily with poor hygiene goes to your store and try a bra on (like I did tried 3bras) Then another customer let’s call it Susan will come in and try on the same bra lily wore but didn’t buy...isn’t that consider a worn bra? What happened with the blue bra I tried on and didn’t buy? You probably put it back on the floor to sell it to another woman that is going to try that worn blue bra. So with all due respect, Technically you sell worn bras. Just because the bras has tags it doesn’t mean it hasn’t been worn by another woman. With that being said your “sanitary reason aren’t valid”

I fell sorry that as an business owner you are willing loose credibility to keep a sale. Customer service is not your priority. It sure wasn’t in my case. I’m left now with a deeply unpleasant and distasteful experience, not only because I lost money at your store but also cause I was completely misinformed, mislead, lied to & mostly Nicole, cause you had the audacity to reply to me publicly with such a deceiving demeanor, it’s...

I wish I could give ZERO starts !! Do not waste YOUR MONEY here the owner Nicole is very slick and shady!! She will be very polite in the beginning of your purchase but trust me I have never felt more disappointed and betrayed in my life! I trusted her in choosing the right size of a bra for me. I am 38G & there wasn’t many options for me to be specific on 3 bras to try on. She went and looked for a 36G and said I know this is too small for you doesn’t hurt to try. So I tried and in kinda looked good she said I was going to be able to adjust the back and she was surprised it fit so recommended me to take it (of course)She proceeded to asked if I was going to leave on so I said yes I spent 128$ in Two bras and trusted her recommendation.Went home and I couldn’t stand the bra, had to keep adjusting it cause the cup was too small ( which she knew). Went back 24 hours later, and told her the bra was to small and I needed an exchange. To which she said oh that was the bra that you walked out of here with? No I can’t take it back after you wore it. I asked her why she didn’t even notify that to me yesterday? And he said oh I did ... When she didn’t !! On top of everything she was lying about metioning her policies, then she had the audacity to tell me she could help me find something else..... I literally just had to walked out there and while walking out she still tried to make a sale by saying oh I can give you a discount... Which I told her I just lost 56$ dollars on a bra that I won’t even be able to wear, 56$ Dolors I could have used to buy diapers ... I will never in mY life go back there. I wish she would have been honest and explained her policies and leave me with the option of walking out with a bra I wasn’t going to able to exachange after ..... I dislike businesses that care more about their money and rather loose a valuable customer instead of making an exception to maintain the relationship and business with the customer. She could’ve said at least I will take it but will charge you restocking fees and make that exception since I was a brand new...

I really needed a corset last minute for Halloween and I was afraid I wouldn’t be able to find one until I stumbled upon this store. When I walked in I had seen lingerie that were just so unique and beautiful to me. At first when we had asked the owner if there were any more corsets, she was unsure initially since it was in high demand for the Halloween season, but she did everything in her power to help me which I was so grateful for. She managed to find me a corset that fixed my body type and I’m a small, extra small around there. She was extremely helpful and very informative, she was also very welcoming to me even though I had never been in the store before. I would recommend going to this store since there are so many beautiful designs. She did everything in her power to help me and I would give this 10/10 service and 10/10 when it comes to the clothing because you don’t see clothing like this everyday in other...