Maples Family Restaurant — Restaurant in Middlebury

To Whom This May Concern:

My friend and I were in your establishment tonight for a quick bite to eat, and it was an absolute, for lack of a better word, nightmare. From the moment you walk in you see an employee, feet basically up on the bar, no hostess, and waitresses just walking by. It took almost 5 minutes to be noticed, to then be seated. Upon being seated, it took almost 10 minutes to have our waitress come over, and ask for DRINKS!

We proceeded to order our meals, this proved to show lack of pictures vs. typed menu items, and the waitstaff had minimal knowledge on their food/menu. After placing our meals, came the salad. Which we asked for dressing on the side, it was FILLED with dressing ON the salad. One tomato, one onion, and one (not even two) olives, pitiful! We also ordered a bowl of your featured French Onion soup, that took almost 10 MORE MINUTES to be served. It was silty, and shiny, meaning it has been sitting for quite some time, to then just be reheated, melted, and served.

Time ticks on, we are now maxing out at almost, if not more, than 45 minutes since PLACING the order and seeing it come to the table. In those 45 minutes, the soup and salad proved to be mishaps. We asked for bread, only to not receive that until mid-meal. Drinks completely empty. The DINNER SPECIAL "Fish N' Chips" that was SUGGESTED was a terrible display of knock-off, over cooked, falling apart mini-fish filets battered Stop N' Shop brand something, cold/room temp fries, and wilted lettuce to make it look somewhat appetizing. We had to ask for tarter sauce, lemon, and the BREAD. The other entree was simply PLAIN scrod, and PLAIN spinach. It was COVERED in not even butter, but bad margarine, COVERED, DRIPPING, and SWIMMING in margarine. Again, bread came up. Finally came.

At this point, we are so fed up - we aren't even looking at our waitress, she asks about the food, I say well, glad I went with this "special"... not! To that, she simply smiled and walked away. We just want to LEAVE. Walk out and never look back. Only to then get the check which was over $40.00 which should have been HALF for the meals we ordered, everything was upcharged. Nothing was made to order/correct. We were ignored, cheated, and absolutely miserable for what was supposed to be QUICK BITE, that turned into an entire 1.5 hours WASTED.

We have been before, and it has just been getting worse and worse. We were so disgusted, we didn't even want to complain because no one that was there seemed to care. Do something. Change something. Because right now, you have lost two paying customers. And from the look of your attendance, you can't afford such low numbers.

Thank you in advance, hopefully there is something that...

The one star is not for the food, it was for the rude server that we had. Long story short, don’t come here if you’re in a large group with some cultural differences. You will not be given good service.

We traveled from Virginia to support our family member who played on the football game this weekend. We heard this place was good for food and with a good price. They were right.

However, it already started when we walked in to sit down. The stares, the looks, and the negative comments under their breath. It honestly felt like this town wasn’t big enough for the 10 of us.

We had to sit at two different tables because we were a large party. Our server rarely even offer any services to one of our tables. After some time, she put on that “fake it till you make it” mentality and played her part as a server. Upon ordering, she failed to inform of any up charges to any meals. She also made it feel rushed to order.

How many times did she come to see if we were okay? Less than 5 times in the 45+ minutes we were here. Furthermore, not once did she come back for refills. My mouth was so dry that the Sahara Desert looked moist. She also did not even ask how the check would be split. The worst part is, twice she celebrated openly amongst her coworkers that we were gone. Twice she did that! I don’t care if it’s Jaba the Hut or Darth Maul, a server must have proper customer service at all times. I know this from experience since I was a restaurant manager for well over a year; and this was after working in the restaurant industry as a server for more than a year; and that’s as a marine veteran.

Some servers do not deserve that built in gratuity tip. She was definitely one of them. Unfortunately, I do not think my family is coming back to this establishment. It was not a good first-time experience, but hey, at least the...

RUN FROM THIS DUMP ! The people who run this restaurant are uncaring, moronic imbeciles. Let me explain: I came here for a meal, sat down with my wife and while looking over the menu asked for two glasses of water. So far, no problem. The waitress brings the waters on a platter with an iced tea for another table. The waitress proceeds to dump the entire ice tea on our table ice and all which soaks my trousers and stains my jacket. She apologizes- I realize accidents do happen. I proceeded to speak with the manager when he came by. I politely asked him to pay for the dry cleaning of my jacket- He looked at me like I had two heads. He then refused my modest request ! What kind of a cheap skate operation is this that treats customers like dirt ?!! I didn't even ask for a comped meal, only that my jacket be able to be dry cleaned at their expense that it was stained with ice tea that was their fault and he refused. I left the premises and vowed never to return. Folks, do yourself a favor and AVOID THIS DUMP AT ALL COSTS. Head up the road about a 1/2 mile north on the opposite side of the road to Leo's Restaurant which was superb. I told my waitress at Leo's about this ordeal and she was shocked at the ignorance of this moron...