To Whom This May Concern:

My friend and I were in your establishment tonight for a quick bite to eat, and it was an absolute, for lack of a better word, nightmare. From the moment you walk in you see an employee, feet basically up on the bar, no hostess, and waitresses just walking by. It took almost 5 minutes to be noticed, to then be seated. Upon being seated, it took almost 10 minutes to have our waitress come over, and ask for DRINKS!

We proceeded to order our meals, this proved to show lack of pictures vs. typed menu items, and the waitstaff had minimal knowledge on their food/menu. After placing our meals, came the salad. Which we asked for dressing on the side, it was FILLED with dressing ON the salad. One tomato, one onion, and one (not even two) olives, pitiful! We also ordered a bowl of your featured French Onion soup, that took almost 10 MORE MINUTES to be served. It was silty, and shiny, meaning it has been sitting for quite some time, to then just be reheated, melted, and served.

Time ticks on, we are now maxing out at almost, if not more, than 45 minutes since PLACING the order and seeing it come to the table. In those 45 minutes, the soup and salad proved to be mishaps. We asked for bread, only to not receive that until mid-meal. Drinks completely empty. The DINNER SPECIAL "Fish N' Chips" that was SUGGESTED was a terrible display of knock-off, over cooked, falling apart mini-fish filets battered Stop N' Shop brand something, cold/room temp fries, and wilted lettuce to make it look somewhat appetizing. We had to ask for tarter sauce, lemon, and the BREAD. The other entree was simply PLAIN scrod, and PLAIN spinach. It was COVERED in not even butter, but bad margarine, COVERED, DRIPPING, and SWIMMING in margarine. Again, bread came up. Finally came.

At this point, we are so fed up - we aren't even looking at our waitress, she asks about the food, I say well, glad I went with this "special"... not! To that, she simply smiled and walked away. We just want to LEAVE. Walk out and never look back. Only to then get the check which was over $40.00 which should have been HALF for the meals we ordered, everything was upcharged. Nothing was made to order/correct. We were ignored, cheated, and absolutely miserable for what was supposed to be QUICK BITE, that turned into an entire 1.5 hours WASTED.

We have been before, and it has just been getting worse and worse. We were so disgusted, we didn't even want to complain because no one that was there seemed to care. Do something. Change something. Because right now, you have lost two paying customers. And from the look of your attendance, you can't afford such low numbers.

Thank you in advance, hopefully there is something that can be done.