Regal Waterford — Local services in Waterford

I consider myself a respectful, easy going, typical theater-goer, and don't typically leave reviews. This is different. I mean, what type of poorly run operation is this?! Where is this? Flipping Kazakhstan?

I'm moderately sure I live in America but this third world experience made me question whether that was North or South.

First of all, they only have movie times for 3D. Who cares about 3D? The added visual effect is about as flabbergasting as watching a sloth relieve itself.

Oh- they do, in fact, have 2D... once a day... at 2:00. And, let's be honest, the only person watching the movie at 2:00 is that poor dude stuck in the projector room all day with nothing but a bag of Funyuns and Diet Coke (and he doesn't even feel like a movie then).

It get's better, you have to reserve seats.

Really?

The last time I checked I wasn't going to a five star restaurant. Reclining seats and armrests are nice, but for $15 and having to reserve seats I should be getting chauffeur service and a foot massage. No, instead I'm greeted by a lingering smell of old cheese and floors that haven't been mopped since Bigfoot spilled his four gallon soda a month ago.

It was also an unwelcome surprise to be moved from my seats. Twice.

Okay, the first time we only had to slide to the left one seat after some woman that had too many Big Macs and not enough etiquette classes moaned about it.

Then, ten minutes into the movie, Mr.Usher was feeling a little big in his britches (must have just graduated to Pull-Ups) and decided to blind us with a flashlight and moan even more. And he split up our group of FOUR people.

This was literally the WORST theater experience I've had. I'd rather use binoculars watch my neighbor's 16" computer monitor as he watches a pirated copy with Chinese subtitles from 250 ft through my blinds than go back. I wouldn't wish this type of movie going experience on Kim Jong Un. Even HE deserves better.

PS: they spent thousands of dollars upgrading the seating but couldn't be bothered to put an awning up outside. Great planning, guys. I'd love to meet the 2nd grader that designed it, the 3rd grader that manages it and the 5th grader that owns this establishment. Then again, they probably have to finish back-to-school shopping (light up shoes aren't gonna buy...

With the release of guardians of the galaxy my boyfriend and I decided to go to this cinema to experience the luxury seating. Our show time was scheduled for 4:40pm and we arrived promptly at 3:30 and discovered a line protruding from the ticket booth. We joined the queue and were instantly filled with questions. Was this line for a certain movie? Should we have pre bought our tickets? Are we going to miss our show time? No, this line was for all ticket purchases. Yes we definitely should have spent the additional 2.50 to buy them online. And yes we did miss our show time. By the time we were the head of the queue it was 15 minutes past the schedule start time of the film we have desperately wanted to see since the release well over a week ago. Now usually I would go into the movie late, considering the first 12 minutes are previews; this was different though because of the service. The manager or shift leader was our ticket seller and when we decided to maybe go to a later showing he brought up the seating chart for our selection and the seats we would normally take we're taken. In response to this second disappointment I exclaimed that our seats were taken and he replied rudely that he couldn't sell us those tickets. I was already aware of his obvious statement and became frustrated and exited the line and proceeded to buy my tickets online for a later showing. I would rather pay the additional 2.50 every time than deal with the kind of service I...

This movie theater is my favorite in the area. The biggest factor for that is the luxury seats which really make the movie-watching experience much better than sitting in a standard fold seat at other theaters. At Regal 9, you get to kick back and relax in the recliner style chairs. The chairs themselves are made of a comfortable material and have a small rotating table to put your snacks on if you buy them beforehand. Unlike most theaters, the chairs are not in a stadium seating style position due to the type of chairs you get. You also get to pick your seats in advance (if you buy your tickets on fandango or a similar ticket reserving service) or right at the ticket kiosk at the theater itself. This gives you advance choice on the perfect seat and helps avoid lines at the movie. Like all other theaters, the food is pretty expensive. I have only bought food a few times there but it is the standard fare of soda, nachos, and popcorn. The menu isn't extensive, but it's more than acceptable. The only thing I would ever really complain about is that the theater is a little small and while it always has a lot of good movies, sometimes you may find the showtimes are lacking because they only have one theater room per movie; two for the biggest movies or 3D movies. It's not a big deal, but some may be used to having...