T-Mobile Authorized Retailer — Local services in Wauconda

Place sucks, do not go here, waste of time, money, and they lie to you about prices and contract. I went in to the t mobile in wauconda, the lady working said she was the store manager. This was near end of February. I told the lady, I just wanted a cheap phone to see if it works at my House I just bought, I have terrible service there. So she showed me free phones, and I said if it works after a month, I will buy a different phone, that was fine she said. I said what if in a month that I can’t use it due to signal, she told me don’t pay the monthly service anymore. So since it didn’t get hardly any signal at my house, I didn’t buy anymore service. Now they are try to get me to pay for the “Free” phone and other amount. I talk to a representative from t mobile and they said bring back the phone and that will end the payment. So I did but none of the stores will take it back. Now it went to a collection agency? Why, I did what you said. You are the ones that won’t take it back, and are charging me for a free phone. Your own company said it was a special promotion at that time and phone was free, but now you want me to pay for it? Not a good cell phone company. Do not do business with them, they...

Today I received an Email in regards to a receipt and summary for my recent visit. I of course checked the email because I have not step foot into a store so what is the receipt in regards too. I saw that there was a virtual line added to my account from this location. I called and got the run arround that it's being applied automatically to accounts, and that the receipt was just generated to that store as a default because it's probably a nearby store to me. One, I saw the offer on my sprint app and it stated NO WHERE that it was something that was going to be applied automatically to my account. Two, I am NO WHERE NEAR this store. I hang up because I won't sit here and hear the B.S about how you want your comission. So of course I called customer service and they even stated there is no way they would apply it WITHOUT my authorization. It's absured that your employees are taking it upon themselves to access my account because they are...

After disappointing calls to the T-Mobile customer care on the phone trying to straighten up my bills, I gave the benefit of the doubt by visiting this store where I originally signed up for T-Mobile plan. Ellie was very kind and trying to help by calling on my behalf but the T-Mobile customer care system was down, she told me to come back the next day. Janet R was helping me the next day. She was wonderful and my problem with T-Mobile bills was resolved in less than 1hr. I even witnessed how she helped out the customer before me. She put herself in the customer’s position. Keep up the good work. Side note: It seems that the customer care support call center needs to be retrained to meet the high standards, not all of them are helpful, knowledgeable, and...