Wild Oak Boutique — Local services in Wayne Township

I’ve been a loyal customer of Wild Oak and have placed several orders in the past, but unfortunately my most recent experience will likely be my last.

I had been waiting weeks for a specific pair of overalls to come back in stock and placed my order right away once I saw them available. Unfortunately, there was an issue where my payment through Affirm processed on their end, but did not show up correctly with Wild Oak. I reached out to Wild Oak customer service simply to clarify how many orders had gone through so I could sort things out with Affirm. Instead of just clarifying, my order was cancelled within minutes—despite me specifically stating that I did not want to cancel, only to confirm. My follow-up emails reiterated this, but by then they had already cancelled my ordered.

Because the overalls sell out quickly and I needed them for an upcoming event, I placed a third order out of urgency. However, the unnecessary cancellation on their end created a much bigger headache than it needed to be. I understand that Wild Oak is separate from Affirm, they’re not responsible for how Affirm handles things on their end, but my frustration with WO is purely focused on the fact my order was cancelled without any verification or confirmation with me first.

I’m leaving two stars only because I do genuinely like the clothing I’ve received in the past. That said, I don’t feel this situation was handled with the level of care I would expect. The final customer service email also felt more dismissive than helpful.

On a completely separate note, while I understand that Wild Oak’s return policy is clearly stated, it does make shopping here feel like more of a risk. Items tend to run very differently in sizing, yet refunds to your original payment are not offered—only store credit. Combined with the frequent low stock and higher price point, it makes it harder to feel confident ordering again, or ordering multiple...

I'm a delivered driver. First off. They had their address wrong. I tried to explain to the manager lady about her address being off and it took me to the way of wrong location. I got a condescending attitude very stuck up snobbish. I then tried to explain to her that she can actually move the pin on the DoorDash app. So the drivers are aware of where they're driving too and how long the drive is as it stands. She had a $60 order and she decided not to tip anything. The only reason I accepted the order. Because there was a tip with a second order that I had to pick up. Turns out the $15 tip came from one place that I was on the other side of town than the address that I actually have to go to. If they treat their services like this I highly doubt they'll treat their customers with any type of respect or understanding.Let alone get the many sorts of deals on any kind of merchandise that they do so. I did try to call the customer. I'm wherever ordered it for them multiple times trying to get the correct address. No response. And I also sent a text message saying that they sent me to the wrong address. And I literally had to try to hunt them down. On Google to try to find the location again. I try to explain that they put the address in wrong and she tried to tell me what their address was. I tried correcting her in the nicest way possible that it is actually north thirty four street not west thirty fourth and the lady just couldn't seem to grasp that concept that the street name is north because they're on the west end of north...

Very disappointed! I was super excited to try some new jeans as they seemed high quality.. I am 5’9’’ with a 23” waist so it is quite difficult for me to find jeans long enough and skinny enough. I ordered some flying monkey jeans from this company because it stated they were 30” uncuffed 27.5” cuffed. I thought I would have a chance of them being long enough if I wore them uncuffed.. I received them only to find out they were 27” uncuffed (measured a few times) and way to short.. I thought they may have made a mistake so I reached out a week ago and still haven’t heard back! I was hoping to get a refund because of they’re mistake only to find out it is store credit only.. if you are a company that sells jeans you seriously need to understand that it is necessary to try on jeans before you make a solid decision on if it fits you.. well fyi they take the decision away from you by locking in store credit instead of a refund.. you are seriously losing customers because of this policy so you should really rethink that one.. this store credit only takes away the appeal to want to order any other items. I haven’t returned the jeans but am hoping to I just hesitate to give them another chance if they aren’t going to fit again.. someone please help.. never...