Subway — Restaurant in Wayne Township

Had to change my review from 5 stars to 1 star after my most recent visit. What a SHAME because this Subway USED TO BE the best in town but wow this had to be my worst experience in a subway yet.

The staff I interacted with, were very kind and polite but after waiting 30 min for an online order my patience grew thin.

I ordered ahead to try and avoid the wait due to it being a lunch hour, and upon arriving, I realized they were very busy as there was almost nowhere to park and five cars in the drive-through that had yet to order. Mind you I ordered ahead, so my online order should have been in front of anybody in the drive-through that had yet to order. I waited in my vehicle for 5-10 min and proceeded to enter the store. A line of maybe 7 people stood waiting to order and I proceeded to the ONLINE PICK UP where there was 1 order waiting that was not mine. The employee politely asked my name for the order and confirmed it should be up shortly. Order after order arrived was n the pick up shelf and none were mine. 1 turned to 2 and 2 into 5 orders now on the shelf that were also not mine. The drive through has emptied and the line inside continued to empty and fill as I stood waiting patiently and beginning to grow very impatient there employee confirmed again the name for my order and realized it hadn’t even been started after 20min and countless guests that came to order after I did. She quickly proceeded to make the order and then I watched it die on the make line as the other staff members were in no hurry to get the order made and out to me after waiting for 30min now and having 10-15 other guests order after the fact and leave the restaurant.

Overall I am very disappointed in subway for the carelessness that took place today, thankfully I wasn’t on a serious time crunch or it may have been a complete disaster. The staff I interacted with were very polite and apologetic so I commend them on that but my overall experience was destroyed and I may no longer recommend this Subway...

Just went through the drive-thru at the subway at 3:30. Ordered a Philly, steak &egg sandwich, and a kid's sandwich. Started eating right after I left. Eggs were almost frozen and steak was cold. The steak in the Philly was cold as well. I brought it back and the guy behind the register immediately give me a ton of attitude. The tone is hard to show via writing. I have never been spoken to like this in a restaurant.

I told him the egg and meat on my sandwiches were super cold. He snapped, "You didn't get it toasted. We don't heat up any of the ingredients if you don't want it toasted". I said that's not true. I've ordered this tons of times at subways all over. I have watched them make it. They always heat up the meat and egg first as soon as I start placing my order.

He said, "you should have told us you wanted it warmed up". I responded that their driveway is an automated system and there is no way for me to do that. Plus I've never had to do it in the past. He snapped, "Push the help button" then stormed away saying fine or whatever(can't remember which) he'd just remake it.

At this point I just wanted my money back. I didn't even know what to say anymore. He was so rude. He then called his coworker over to issue the refund because he didn't know how to. I gave her my order and also requested my 20% tip back. She said she had to go to the back room and call her boss to see how to do that. She returned shortly with my receipt.

I am blown away. Nothing I said or did deserved that reaction. I don't know if he was just having a crappy day or what. It does not excuse how he treated to me. If he's talking to me like that so easily, then he's talking to other people like that as well. I will never visit...

I was just into this Subway about 20 minutes ago with my wife. I went out of my way and had downloaded the app before getting there. The kid who took our order and rang us up refused to take my buy one get one coupon as it expired last month. It is what it is-I thought to myself. I had seen on the app that I had a buy one footlong get one free footlong anyways so I scanned the register for this deal hoping it would work. The kid tells me - “that’s for mobile order only!” Okay… that doesn’t help here. I was planning to use my coupon but didn’t because I couldn’t - I literally sat at the entry downloading the app prior to placing my order. I would have preordered it on the mobile app if I would have known I was going to go through so much hassle for the company to honor a buy one get on deal. You can make your own judgement on what you think of this location. I actually plan to do I’ve out of my way to not be served by this kid again. I spent $23 on two and had a buy one get one in my new app. If you go to this Subway location - they are normally nice-the clean cut kid with clear glasses is all about the company making their money and that is all for him. Parking here is always a nightmare. Which I would expect from a small strip like this. There are other locations in Sioux Falls that are way...