Cross Road Tack Shop — Local services in West Cornwall Township

I have to agree with the other posters that this place is definitely not worth your time or money. I was trying to be positive and hope they weren’t true, but I would also give 0 stars if I could. Two women were working. Neither of which said hello or asked if I needed help. I was looking at boots and the taller woman didn’t say a word to me the whole time but just kept walking by me like I didn’t belong there. Then, I’m pretty sure she told the dog to “get me.”I felt very uncomfortable. You’re running a business…please get out of it cause obviously you don’t care about your customers. I really don’t even know how you’ve been in business as long as you have. The good reviews have to be fake. The only good thing was the cute dogs. Will never waste my time or money here again. I asked when I purchased something (I unfortunately needed that day), if the one area was the only place for used paddock boots and she said yes and then made a point to tell me their new boots weren’t expensive. So I basically felt like she was trying to say I was cheap. You know nothing about me. I like boots broken in and was looking for Ariats which they do not sell. I will continue to go to shops in Md that I love, even with the distance for the great selection and customer service which you lack. I’m completely taken by my experience that a tack shop could be so horrible. I hope I keep others from going and having to...

This shop should have a sign in the door that says "No children allowed" This tack shop has SO much great stuff..... A huge selection of both new and used products. However, I have 3 children, 2 of which are young. Unfortunately, the owner/worker didn't seem particularly thrilled that they were with me. Trust me I know it's easier shop without young children and I wish I had that option but we drove 2 hours to visit this store and unfortunately I felt very uncomfortable. I keep a close eye on my kids and I try hard to make sure they are well behaved, and they didn't do anything wrong while we were there, but the owner asked them not to touch riding crops, and then a unicorn headband that my daughter tried on. I get it that kids can be destructive but they were just touching things, I can't expect them to walk through the store with their hands in their pockets. Anyway, it's a lovely store with a great selection, but I wouldn't visit with children. I ended up quickly buying what I absolutely needed and left. Had I felt more welcomed, I would have spent time browsing and bought more, I just didn't like the vibe I was getting. I'm giving 1 star because while the selection was awesome, I couldn't shop while being made to feel like an unwanted trespasser...

This is the second time I have gone here and sadly I didn’t experience the warmth and friendliness I did the first visit. This is also the second time were I have been sold treats that have expired. After getting back from the 45 minute drive and realizing the treats had expired in October of 2021, I called to ask about either getting a refund or store credit, and also asked if that can’t be done could I exchange them in store. The person on the phone, the same person who I believe rang me up, had a tone with me and wasn’t being so kind. Makes me not want to do business with them again since I did nothing to prompt the attitude I received. I felt like an inconvenience to them for even being in the store. It’s a shame since I really liked the store’s supply and...