Interior Furniture Resources — Local services in West Hanover Township

Worst customer service. We purchased a queen bed set, then to realize we wanted the bed set in a full. Called IFR and was reassured that the bed set we had bought would accommodate a full bed. Turns out in order to fit a full bed, we would have to break down the bed set and only use headboard. We called IFR and they told us that this was basically on us for signing for a queen bed set, even though we had called to change the order and were reassured it would all work out. Will never go here again, if you want to work with an accommodating furniture store, who understand that what you are purchasing is expensive and want you to be completely satisfied, do not go here.

Also, we were working with the manager, to correct the error. The issue was the furniture would have never been shipped to our area if we had been advised the whole bed set would not accommodate a full bed and we would have been understanding and paid the 25% restocking fee due to our error. The manager basically said this was error even though we were advised the whole set would accommodate our mattress, had it shipped to us, and then basically was going to charged us extra fees to return it. They then claimed to negotiate with us, which was buying a new queen mattress at full price or a used mattress for $200 and then deliver to us, a day they would be in area that actually wouldn’t have worked for us. Save yourself the headache and go to a reputable furniture store, that is the path we are taking for a now needed...

SECOND BIG PURCHASE HERE! : Checked out these guys again, looking for a new bedroom set this time. I was not disappointed! Kim was very patient and helpful, providing answers to all my questions. Purchased 5, quality pieces at a very fair price, and yes, I shopped around. Check these guys out already! I am sure you will like the products, prices, and service as I do... And by the way, my office furniture from nearly 4 years ago is still looking and working great! PREVIOUS POST: I work frequently from home and I was looking for some solid quality home office furniture which I have been unable to find at Staples, Office Max, or the typical department store. These guys do not stock much but they have a large selection available that will arrive in days. I explained to Jared what I was after, he showed me some samples and put together a great home office for me at what I feel was a very fair price for the quality. Very happy with these folks. A little out of the way for me but I will definitely make this my a stop for furniture from now...

After our house fire and we were displaced, our insurer contracted with VIP Insurance Housing who contracted with IFR to furnish a rental townhouse.

During the delivery, the delivery men damaged several walls which the cost to repair was placed back on IFR by the property owner. The furniture itself is of medium quality. Looks good but low to average in comfort and quality.

At the end of our rental period, we had vacuumed the furniture to remove pet hair. For some reason, this company also used another company called Alacrity (avoid at all costs as they violated PA Law in holding our deposit for a period of time not allowed under PA Renter's laws) as their "move-out" coordinator. We were charged approximately $200 for what they called excessive pet hair removal. I requested pictures and from what I could see of the 12 or so pictures, there were a few strands of pet hair on the underneath of a couch. For this they charged for about 4 hours of cleaning time so I am assuming that they used tweezers to...