Nirvana Cannabis Tri Cities — Local services in West Richland

Nirvana employees act above you and willfully provide bad service out of lack of interest in their job and lack of respect for customers. Employees will start arguments with you if they feel inconvenienced. Oh, and they steal money if it makes their job easier.

I was using the ATM, and at the point in the transaction where the card is returned and the money is about to be dispensed, an employee named Zeus unplugged both ATM machines. This meant my transaction was made but the money not dispensed. Zeus unplugged the machines because the other one wasn’t working. He couldn’t be bother to come around the corner to get clarification on which ATM wasn’t functional or check if the other was in use, he just unplugged both. When I turned around surprised and confused and said I didn’t get my money, he didn’t care. I did an uncomfortable laugh and said maybe they should check if a machine is being used before unplugging, because now I didn’t know how to get my money. I didn’t yell, get in his face, or use a rude tone. Zeus turned on me aggressively, said I was being rude and “coming at him” and then lectured me about how he wasn’t going to help me if I was rude. He wasn’t going to help me in the first place, he was just interested now because he felt insulted. It was head-spinning how fast he jumped to trying to kicking me out off of a single statement. That on it’s own was upsetting, especially considering I meant no disrespect and didn’t want to argue but Zeus aggressively wanted to lecture me and threaten to not help me A.K.A. not give me my money back. Zeus would have been willing to escalate this small exchange into an all-out fight. It was deeply concerning and really scary. Despite the fact I had just opened my bank info and physically showed Zeus the money had transacted out of my account, he persisted. Yes, I had to show a stranger my bank account. Zeus then disappeared and the cashier at the register had to go find Zeus and make him come back. All the meanwhile I’m visibly upset, and because of Zeus’ behavior, things had really escalated. I kept saying I was uncomfortable and felt threatened by Zeus. Me expressing this was going to get me kicked out apparently. They kept telling me that if I kept acting upset they wouldn’t help me and tell me to leave. Me acting upset was me physically shaking because I was so shocked and confused by how aggressive and confrontational Zeus had been. At this point I said if they asked me to leave without giving me my money, I would call the police. I then tried to call my bank, and two desk people, including a “lead” (who wasn’t there before when I needed help with Zeus’ behavior but suddenly appeared when I tried to call my bank), started harassing me aggressively about how I couldn’t be on the phone in the store, despite the fact I was calling my bank to fix Nirvana’s mistake. I didn’t want to leave the shop because I was certain as soon as I walked out they wouldn’t let me back in under the excuse that I was too upset (because I was being bullied) and they would stop taking any action to recover my money. I asked the lead if we could talk about Zeus’ behavior and he laughed at me. I said verbally multiple times throughout this entire ordeal that I was extremely uncomfortable. I never yelled, I never cussed, I never called names, I never threatened anyone with violence, I never tried to continue to escalate when Zeus clearly was ready to fight right then and there. I was even using “please”. I am a working, salaried professional. I have manners. I can behave and acknowledge other people’s positions, discomforts, and limitations. I am not unreasonable. There was clearly a willingness from Nirvana to fight with customers over anything that made them feel like their superiority was questioned. I will never be back, there...

I've been shopping at Nirvana since they opened with few or no issues. For the last ~three years, I've purchased 2-3 carts per week. Never had problems, never asked to return or exchange a single thing. Have spent thousands and recommended them to every one.

Got a new battery (from Nirvana) about a month ago. Worked beautifully, no issues. Yesterday, got two new carts. Put the first one in and it wasn't pulling correctly. I had people over so I set it aside for a few hours. Came back to it later and noticed that the oil was already notably reduced, in a brand new cart that I barely hit once. Pulled it out of the battery and noticed the bottom was leaking a little. Look inside the battery to see it filled up with oil.

I tried to clean the oil out and tested the battery on the other cart, got it to work briefly, but it was dead again this morning.

Took everything back, the battery, the recipe, the packaging, both new carts, the old cart that I just finished with no issues, and explained the whole situation. Although I thought they should maybe replace the battery since it was ruined, I wasn't expecting them to. I WAS expecting them to replace the obviously defective cart, and planned to just buy another new battery while I was there. After all, I'm a very long time and loyal customer and I've never requested any replacements before.

Nope.

They tested both carts in the back "on their machine," apparently multiple times (glad to hear their machine took more hits off my weed than I've gotten to), and said they were both fine, that the battery is the issue. Yeah, I know the battery was ruined, from the leaking cart. Told them I was unhappy and wouldn't be purchasing more from Nirvana - didn't matter. When I pointed out that the leaking cart was already a quarter empty after my single half-hit, the budtender said a bunch of crap about how "the oil is already soaking into the coils." I've been using the same brand of carts, every day, for years. I think I know what one hit of use looks like, and that ain't it.

Way to lose a very loyal customer over a single 25 buck cart. I'll be sure to join my friend who warns everyone away from Nirvana based on unwillingness to provide any assistance when their...

In 6+ years of visiting states to purchase recreational marijuana (in particular Oregon, Colorado, and Michigan), I've never been made to feel unwelcome because of my out-of-state Illinois driver's license. Until visiting Nirvana.

Group of us swung through en route to a weekend in Leavenworth. We each went into the shop. One of my friends got an immediate dressing down from the staff because he didn't knock on the door first. I don't mind rules being enforced, but they brought an aggressive attitude from the word "go". I showed my ID and browsed a little, but ultimately decided to opt out, as I was on a budget for the trip.

A nice "Thanks, but think I'll pass this time actually", and I went out the door to wait with another friend who wasn't purchasing anything. Two minutes later, the manager on duty came out and said, bluntly, "You and your friend need to go wait by your car, sir. We don't like people loitering outside the shop."

All right, fine. We move 20 yards away, over by the car. But WAIT! There's more! Two minutes after that, our other two friends come out. The manager and staff have refused to sell to them, after a glance at their (evidently robust) parking lot cameras determined we all came in the same car. With zero evidence, they've decided that the two folks who ARE buying things were making the purchase for the two folks who decided not to get anything, and even respectfully moved away from the shop when asked to do so.

Look, I don't blame them for trying to uphold state laws. But pretty much from the get-go, once I showed the out-of-state ID, and ESPECIALLY once I decided not to purchase anything, they made me feel unwelcome. Not even a "Thanks anyway" or "Sorry to ask this, guys, just trying to keep us in compliance with state laws." Just a thinly-veiled "If you don't want to give us money, get the hell off our property."

Well, I happily got off their property. I encourage others to stay off their property and not bother their hardworking, exceptionally rude staff. And if I find myself in the Tri-Cities again, I'll remember the vastly superior experience I had at Green2Go, and...