PC Warehouse — Local services in West Springfield

I have read some of the posts and I am sorry to hear that a number of people have had bad experiences. I feel the need to give another side to the story. I have had an ongoing relationship with PC Warehouse for about 20 years. Brian, the owner, is my go to person for everything computer related.

Over that 20 years, I haven bought three or four desktops, which he has custom made. If I wanted this or that in it, he put it together with my specification, just like Dell or back in the day, Gateway would have done. I have been happy with each and every one. If there is an issue, I call him and if it is something that needs repair, I bring it in. He has replaced touchscreens on laptops and chrome as necessary. Recently when my son thought he might need a laptop, with certain components, he was willing to take one from the his stock and refit it. His company came through, but the willingness to do this was appreciated.

But perhaps the biggest thing was when I was the technology specialist at a school that was in dire need of new computers, he put together 20 computers for the school. Soon after, he did the same for a school where my wife was the tech.

Most recently, I called him when I found out some programs were not installing and since I am still using Windows 7, I figured this might be a good time to upgrade to 10. I asked him if I should consider a new system, since the one I have is about four or five years old. He said, not necessary. Just clean out the system, install Windows 10. Be as good as new. He knows what is in the system, since he put it together.

Admittedly I am biased, but I feel I have to weigh in for a company that I feel, at least for me, has gone...

High quality prices, low quality service. Brought my PC in with new parts that I wanted installed, service was fine at first and I was told to come back one day later. On pickup it cost $300! For a few hours of service it cost double what it took to get my previous PC built at Best Buy. Would probably be fine if it was done well but immediately I notice he left plastic tabs all over the motherboard that are supposed to be removed, then I try to boot the pc up and he installed windows on the backup drive that I told him I was going to be removing… What’s more he put the main SSD in the wrong M.2 slot which caused some of the SATA drives to be disabled. So I brought it back and got him to reinstall windows correctly then asked about these mistakes but he just brushed them off. Brian is a nice guy but I don’t think he is adept with newer PCs, I would recommend you to try somewhere else. (In the second photo you can see he did not even uncover the primary SSD slot because it was under...

I turned over my laptop to PC Warehouse because my webcam stopped working after the most recent Windows update. Other than that, there was absolutely nothing wrong with my laptop. They called two days later and told me that they needed to restore my laptop to factory settings, and promised over and over again that none of my data would be lost and that this would ultimately fix my problem. Six days later, I picked up my laptop. My webcam still isn’t fixed and 99% of my data has been permanently lost. When I call and ask if they have a save file of all my data they tell me that they don’t know and that they need my laptop back to see if they have my files.

If you value your time, possessions, work and data you should never trust these people with your devices. edit: David fixed all of my problems!! If you have an issue please...