Dollar General — Local services in West Union

Rude, rude, rude manager. Entitled and on a power trip. They sold me a curtain rod that did not work, a couple of days ago. I went in to exchange it and the cashier was immediately rude. Rolled her eyes and said rudely "well, I will have to go get a manager!". So, I cheerfully said "okay". I was in a fantastic mood, doing some small things around the house to spruce it up. Manager came back with her, took one look at me and said I can't take that back without a receipt or barcode. I explained to her that the packaging that is on it comes off and the barcode comes off with it and I had thrown it away expecting it to work properly. I told her she could just scan the new one and keep that packaging if she had to have it. She told me she was just told that she couldn't return anything without the packaging, so I asked her to call whomever told her that. And she said no. I explained that her store had sold me something that didn't work, and I wanted to exchange it for one that did. She was rude and again said, "I cant without the barcode". So, I said "fine, I will go get the new one, the same exact thing, and you can scan that barcode". I went looking and they were completely out of them (but I found the place where they were and the tag was still the exact same thing I had purchased). When I came back up to tell her they were sold out, she didn't see me and continued to talk trash about me to the cashier. She was saying that I was lying and that they hadn't carried those for months. Who would lie about a freaking curtain rod? I didnt even want the money back. Who knows what else she said while I was back there looking, without her help. I just moved to west union and will go the opposite direction to avoid this store at ALL costs. This manager needs some SERIOUS customer service training, before she ruins her...

There used to be a couple of really nice helpful young ladies that work in this particular store. I go between this one in West Union & a Seneca branch. It hasn't been long since I've been in the West Union Store but clearly they have fairly new help & these girls are terrible!!👎👎 I was in there about 3:00pm today 5/8/22 when I got home, I was missing a couple of items & my receipt. I spent 52$ in that store, so I called the store to see if I had left a bag with the couple of very enexpensive items, but still mine, right? If I had the receipt to see if I paid for them. Long story short, the "girl" that answered my call was not helpful, infac she was Super Rude & even put the cashier on the phone and she was also Super Rude!! Wow unbelievable!! They wouldn't give me their names, but we're very combative, aggressive and just plain idiotic!! Even hanging up on me when I asked for their names!! Who ever these two are working the 2nd shift on Mother's Day, need to be fired!! RT!!happened to...

Normally I would have given this store a much higher review as I go in there quite often! However this time my daughter and I went in and were looking through the cart of reduced school supplies they had out front in the store and my daughter pulls her hand out and starts screaming and crying!! Apparently a wasp had stung her and made a nest in the bottom of the of the cart because she said she saw it go back in there!! So I immediately told the employees about the wasp in the cart and that it had stung my daughter and that they needed to go through the cart so no one else got hurt, thank goodness my daughter isn't allergic, but they said " OK " and gave my daughter some anti bite and itch cream and we finished up our shopping which took about 25 minutes. When we were done though the cart was still there!! They still hadn't moved it, at least so no one else wouldn't get hurt, or was going to go through it!!!!! I just hope no one gets...