Grant Village — Local services in West Yellowstone

Great location by the lake and it was a place to stay in Yellowstone, but don't expect much more than that.

We both kept rolling into the middle of the bed because the mattress needed replacement.

Don't expect WiFi anywhere but the registration office and cell service is REALLY sketchy (AT&T).

There was black mold in the shower and bathroom that needed to be cleaned out and repaired to seal it.

Room service we learned is NOT daily unless you call or go to the reservation desk daily. When the room service staff are in the building they are very nice and helpful bringing us new glasses to drink from and extra towels, and a Do Not Disturb sign for our door since ours was missing, but we shouldn't have to go find them.

We had one gentleman at reservations who was super, but the woman we spoke to wasn't very customer service oriented. We had to cancel our dinner reservations at the Lake Lodge and the gentleman was happy to help and took care of everything for us. We had come down with colds and asked about canceling or moving the date for our Chuck wagon cookout and he said to call or stop by the office that morning of the event and they'd take care of canceling if we couldn't go. When we went in to cancel because we were feeling worse the woman at the desk gave us two numbers to call from our room and wouldn't take care of it as we'd been promised. We ended up looking up numbers ourselves, calling 4 different places and getting shuttled around so much that we finally drove up to Tower -Rosevelt to the stable to talk to a lovely lady in person who took care of everything and issued a refund graciously.

Customer service matters even in the woods. Travelers are tired and sometimes sick, so it's essential to offer compassionate service. Going above and beyond is appreciated, earning repeat customers. We're from Portland, Oregon and La Center Washington. This was my boyfriend's second trip to Yellowstone, my 4th, and we're planning to visit again. I feel really bad for the visitors who have an experience like ours the one and only time they get to visit. With so many international travelers at the most iconic of our National Parks it reflects poorly on us as a nation to have such subpar service.

Having to camp out in the reservation lobby with my laptop from 9 pm to 1 am to get my work done when I could have spent 45 minutes to an hour a day doing it in my room if there had been WiFi service didn't help my cold or allow me or my boyfriend to enjoy our stay as much as we'd hoped.

I've stayed at the Snow Lodge in the past and had a far better experience. We will definitely visit again but either stay elsewhere or camp in our tent.

We're troopers and made the best of it, the good , the bad, the moldy, even joking about it, but we shouldn't have had to. We enjoyed seeing the wonders of Yellowstone, but unfortunately we wouldn't put our accommodations anywhere but at the very bottom of the list for this trip. Terribly disappointing after looking forward to this trip so long.

If you're going through Twin Falls when you're coming or going from Yellowstone, we LOVED the Sleep Inn! Great place, great service, free breakfast, a pool, with customer service top of mind for all staff. Plus they have hot cookies at the counter at 5 pm daily.

Jackson Lake Lodge was fantastic for dinner one night and we hope to stay a few nights there next time! We even saw Moose 🫎!!

Yellowstone National Parks Service Management should visit the Sleep Inn in Idaho Falls, Jackson Lake Lodge (also run by the National Parks 🤔), and The Disney Hotel in California to see how to up their game, making visitors vacations truly pleasant, memorable for the right reasons & hospitipal. It doesn't have to be 5*, but I think even an old Motel 6 would have been a better experience for accommodations overall.

To those staff who went above and beyond to provide the best experience for us, thank you, thank you, thank you. You're the reason we stayed more than one night, a total of 6 nights, without getting lodging...

Decent enough SMALL room, sort of like a Super 8 but cost $325 per night with all the fees. But hey, you are inside Yellowstone and closest to all the action. That is what I expected actually. The room had a single queen size bed, no air conditioning, radio, or TV, which, of course was as expressly described.

There is a small fridge, no microwave, but it turns out adequate places to put your stuff. Seems pretty cramped at first, but it turned out OK.

The bathroom was small, but adequate, very small area around the sink with a small shelf to put items on. Tub/shower enclosure had nice nonslip texture on the bottom. Low but adequate flow shower, I had no problems and I am a bit picky about those things.

Liquid dispensers with hand soap and lotion at the sink, and body wash/shampoo/conditioner in the shower. Very nice. There was a hair dryer. Four sets of towels, which I appreciated. Housekeeping only upon request, which we did not.

The bed was comfortable enough to me, but my wife complained that it was not comfortable at all.

Service was adequate, all we did was check in and check out, no problems there.

Location is good, you are near the lake, 30 minutes or so to the old faithful area and lake Yellowstone hotel areas.

There are no lake views from the rooms, thick woods all around. But the lake is very close by.

Restaurants were not impressive at all. The best deal was in the general store. There’s a little café that sells Egg McMuffin type breakfast combos for $12 or so. That includes two hash brown patties is actually a pretty good deal considering. Good coffee. They also have ice cream which is good and you get a big scoop with about a dozen varieties for six dollars so not too outrageous. I think they also sell burgers, etc. at lunchtime.

We had breakfast in the main restaurant one morning. A single egg McMuffin type thing that was just a muffin, some (provolone?) cheese melted into a couple of over-hard fried eggs and a very small bowl of fruit. For $16 it was pretty outrageous.

We also had dinner there the second night, which was our anniversary. It was OK, but not super memorable. I can’t even remember what I ordered.

We had food late the first night at the small restaurant next to the lake. Hopefully you like soft tacos that are six dollars apiece à la carte because that’s all they sell. I had two shrimp tacos, as expected they had three small shrimp apiece. A little bit of coleslaw and drizzle of dressing and a few chunks of pineapple. Tasty enough but if they were two or three dollars apiece instead of six dollars it would have been good. But hey, again, you are staying inside the park so all of this was sort of expected. It’s a very nice view sitting there looking at the lake.

Sorry, they do have a few appetizers, the chips with guacamole and salsa actually look like a “decent” deal for what you got. We did not get that though, but it looked pretty good at the...

Comfortable, recently "refreshed" (new paint and furniture) accommodations conveniently located near both the Lake area and the geyser basins.

The beds are reasonably comfy, but - due to the cost-conscious nature of the construction - there's no central climate control for either warm or cool: they give you a plug-in desk fan, and a wall heater under the window. The buildings generally stay cool enough even during the heat of the summer (so that isn't usually a terrific problem), but nights can be downright chilly, even during high summer.

The bathrooms are very, very small, even by budget hotel standards. I'm not a large person by most meaningful metrics - at about 5'6", 140 lbs, and 18" shoulder seam, I typically take medium t-shirts - but even I found the stand-up shower enclosure (there is no bathtub) extremely cramped. The towels are hung inches away from the toilet, and there is virtually no space on the sink vanity area for anything more than a couple toothbrush glasses and their respective tubes of toothpaste. I found myself "commuting" with my bag of toiletries to and from my suitcase.

The modern mini-fridges added during their recent facelift are a welcome addition from years past, as is the available Wi-Fi in lodge buildings. I understand the need for and thinking behind the new "eco-friendly" waste disposal systems (while I personally find them sanctimonious "show" environmentalism, when many places of this ilk sort their guests' trash), but I encountered quite a few older, more conservative visitors who were angered and confused by the need to sort trash into one of several bins. Still, this is the paradigm for all of the YNP properties going forward.

In summary, the basis of my rating is largely the location. The amenities are marginal relative to even a budget motel anywhere else in the country. Still, there are few better places to stay (particularly at these rates) for easy access to the Lake and geysers - and Grand Teton, for...