British Delights — Local services in Westford

I ordered aero chocolate as well as 2 cases (6 bottles of elderflower cordial per case). The aero arrived, no problem. No elderflower. They told me it would be 2 - 4 weeks. after a month, no elderflower, I contacted them, they said it hadn't arrived in their recent shipment. I said why didn't they tell me (I would have ordered it elsewhere at that point). They said another 2 - 4 weeks. They were very quick to offer a refund - I wanted to wait but got frustrated that they didn't seem to know when, if ever, they'd get it in, and never bothered to keep me updated. in the end, without asking me, they just refunded me FOR THE PURCHASE PRICE of the elderflower. I said wait a second, what about the SHIPPING charges for the elderflower - they just said no, they'll refund me for the two cases, about $75. I wrote and said how dishonest that was, if I have paid for the product AND for shipping (which was just over $12), and if they never shipped the product, then they MUST refund my shipping charges. I got an email saying they wouldn't refund the aero, as I had received it. Don't know why they thought I was asking about the aero, I was very clear - this was about the shipping charges for the elderfloiwer. Couldn't be more simple. They did not or chose not to understand, and In the end, I had no choice but to dispute it with Amex (just the shipping charges for the elderflower). Moments after I'd emailed them and told them I had disputed the shipping charge for the elderflower, I got an email saying they'd refunded me $9 or so dollars. WHY $9? My shipping charge was over $12 !!!! Why are they deliberately trying to KEEP MY MONEY!!!! ALL they should have kept was the $29.99 or so for the aero and the $9.10 that the shipping cost for the aero and they should have refunded the difference. How difficult is that? Even my 4 year old nephew could work that one out.

My one star review is not for the one month delay or the fact that they NEVER got the elderflower in stock - or that they never bothered to tell me that the month old order I was waiting for hadn't arrived and that most likely they had no idea if or when they'd ever get it in - it was that they tried to cheat me out of shipping charges for a product they never shipped. And when they finally did refund me, they UNDER-refunded me. I'm glad I disputed it because if you don't ship a product to someone, you cannot keep their shipping charges. Product quality is great, no problem there - very happy with the aero - but not with their dodgy business practices. So just be...

My wife and I have been frequenting British Delights for the last two years, more so recently as our young one loves the Cadbury products and they have quite a selection of them. The store isn't large, but they have all of the staples that you would expect from a store named British Delights. At my most recent visit, I was surprised and happy to see they had actual British shaving soap. It's not that I can't find it online or through a specialty shop, but it is now at a place I frequent regularly and so it can become part of my routine instead of a trip I have to make. The prices are fair and the products are rotated regularly and kept to code and fresh. Worth the visit, if you spot it; the biggest downside. the store is located inside what looks to be an office-type building with nothing more than a small sign and British flag hanging out of a window. You either have to know where it is or be looking for it because you would drive by...

2022 Update: British Delights now has chocolate easter eggs for Easter and a good selection of these. It's still my go-to place for English and Irish foods.

British Delights is a great place for anything who's sampled chocolates, candies and other goods from England or Ireland. They have a huge selection of Cadbury's and Rowntree's candies (sweets) as well as those from other makers. Also a good selection of biscuits (cookies) including McVitie's. And Walker crisps (chips) in Cheese & Onion and other classic British flavors.

They have a shelf at the end of the store where items are on sale because they're past expiration date. Sometimes there are great bargains to be had there.

Often there's no-one in the store when you go in -- they're working in the warehouse at the back. If you ring the bell on the wall beside the checkout counter they'll...